What are the responsibilities and job description for the Patient Service Specialist position at Metro Vein Centers?
Patient Service Specialist
Remote in Phoenix Arizona
Summary
The Financial Navigator I at Metro Vein Centers plays a vital role in supporting patients and staff by providing accurate and clear information regarding insurance benefits and out-of-pocket costs. This position is responsible for verifying insurance eligibility, assessing network status, addressing patient inquiries, and ensuring first-call resolution for both internal and external stakeholders. Financial Navigator I serves as the first point of contact, delivering exceptional customer service and maintaining strict compliance with HIPAA and clinic requirements.
Essential Functions
Serve as the first line of contact for satellite offices and patient inquiries.
Manage inbound calls from patients and staff in a friendly, professional, and solution-oriented manner.
Listen actively to patients? concerns and handle complaints with empathy and professionalism. Aims to resolve a patient's concerns within one call.
Provide detailed explanations of healthcare benefits, out-of-pocket costs, and statements.
Process payments from both patients and staff efficiently and securely.
Review patient accounts, transactions, and payments while resolving related issues.
Clearly communicate insurance benefits and eligibility to patients and staff.
Maintain strict confidentiality in accordance with HIPAA regulations and clinic policies.
Obtain and verify patient insurance coverage, benefits, and network status.
Document all communications and resolutions accurately in the appropriate systems.
Collaborate with internal teams to ensure seamless communication and issue resolution.
Perform additional responsibilities as assigned or required to meet departmental goals.
Competencies
Customer Service: Provide outstanding service with professionalism and empathy.
Attention to Detail: Ensure accuracy in all communications and documentation.
Communication Skills: Demonstrate strong verbal and written communication skills.
Problem Solving: Resolve patient inquiries and issues effectively and efficiently.
Confidentiality: Handle sensitive patient information with the utmost discretion.
Adaptability: Stay flexible in managing evolving priorities and responsibilities.
Work Environment
Primarily in-office, with the potential for a transition to a hybrid schedule after successful training / auditing.
Physical Demands
Sitting, standing, and occasional lifting of up to 25 lbs.
Travel Required
None
Preferred Education and Experience
Previous contact center experience.
Familiarity with Athena Practice or similar electronic medical record (EMR) systems.
Experience working with Revenue Cycle Management (RCM) vendors, either onshore or offshore.
Additional Eligibility Requirements
This job description is not exhaustive and may be adjusted at any time to reflect changing organizational needs. Duties, responsibilities, and activities are subject to modification with or without notice.
Job Type: Full-time
