What are the responsibilities and job description for the Revenue Cycle Management (RCM) Director, Patient Financial Services position at Metro Vein Centers?
Revenue Cycle Management (RCM) Director, Patient Financial Services
Metro Vein Centers
Hybrid/Remote, 25% Travel
Healthy legs feel better.
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people’s quality of life by relieving the often painful and highly treatable symptoms of vein disease—such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.
Metro Vein Centers At-A-Glance
Welcome to vein care done differently.
We’re the fastest growing vein practice in the US—celebrating more successful organic expansion than our top 5 competitors combined.
Our proven capital-efficient, de novo growth strategy has enabled us to open 30 clinics in the last two years, funded entirely through positive cash-flow.
Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits—the highest patient satisfaction in the industry.
How You’ll Make a Difference
The Patient Financial Services Director, reporting to the Chief Revenue Officer, is a pivotal leader within Metro Vein Centers, tasked with shaping and directing the development of the patient financial services department. This role offers the opportunity to influence the direction of a dynamic and expanding team, ensuring the efficient operation of claim rejections, payment posting, insurance claim resolution, and patient accounts. The PFS Director combines strategic vision with operational expertise to optimize revenue cycle processes, deliver exceptional financial services to patients, and contribute to the organization’s long-term success.
A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization’s long-term success.
Provide strategic leadership to the patient financial services department, ensuring alignment with the organization’s growth objectives and financial goals.
Build departmental structure by defining roles and responsibilities, creating standard operating procedures, and establishing policies to ensure clarity and consistency.
Oversee and enhance daily operations for claim rejections, payment posting, claim resolution, and patient accounts, ensuring efficiency, compliance, and accuracy.
Drive improvements in revenue cycle management by analyzing performance metrics and implementing effective strategies to optimize cash flow, increase net collection rate, and reduce accounts receivable days & aging.
Collaborate cross-functionally with clinical and operational leadership teams to streamline RCM workflows and enhance patient outcomes.
Champion a patient-centered approach by developing programs and processes that deliver clear, accurate, and compassionate financial services.
Strengthen organizational culture by nurturing team chemistry, leading with accountability and integrity, and actively encouraging a collaborative, inclusive, and positive work environment that fosters growth and mutual respect.
Ensure compliance with all federal, state, and local regulations, including HIPAA, and stay updated on changes in healthcare billing and reimbursement policies.
Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.
Competencies
Strategic Leadership: Possesses strong leadership skills to develop and implement strategic initiatives to improve revenue cycle performance and patient financial experience.
Financial Acumen: Demonstrates a deep understanding of financial principles and practices, including revenue cycle management, budgeting, and financial forecasting.
Operational Excellence: Drives operational excellence by streamlining processes, optimizing workflows, and leveraging technology to enhance efficiency and accuracy.
Regulatory Compliance: Stays abreast of evolving healthcare regulations and ensures compliance with federal, state, and local laws and industry standards.
Team Leadership: Builds, motivates, and leads high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement. Encourages an inclusive and positive work environment that fosters growth and mutual respect.
Problem-Solving and Decision-Making: Possesses strong problem-solving and decision-making skills to address complex issues and challenges within the revenue cycle.
Communication and Interpersonal Skills: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives, to build strong relationships and resolve issues.
Data Analysis and Reporting: Leverages data analytics to identify trends, measure performance, and make data-driven decisions to improve revenue cycle outcomes.
Required education and experience
Bachelor’s degree or equivalent experience
7 years of healthcare revenue cycle experience
5 years of experience in leadership roles
Strong understanding of regulatory compliance, including HIPAA and coding guidelines.
Proven track record of improving revenue cycle performance and reducing denials
Experience with healthcare technology platforms (e.g., EHRs, RCM software, analytics tools).
Experience working with RCM vendors: onshore or offshore
Preferred education and experience
Experience with Athena Practice
Experience working in a Private Equity backed healthcare organization
