Revenue Cycle Optimization (RCO) Manager

Revenue Cycle Optimization (RCO) Manager

Metro Vein Centers

Hybrid / Remote, 25% travel

Healthy legs feel better.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people?s quality of life by relieving the often painful and highly treatable symptoms of vein disease?such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.

Metro Vein Centers At-A-Glance

Welcome to vein care done differently.

• We?re the fastest growing vein practice in the US?celebrating more successful organic expansion than our top 5 competitors combined.

• Our proven capital-efficient, de novo growth strategy has enabled us to open 30 clinics in the last two years, funded entirely through positive cash-flow.

• Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.

• Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.

• We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits?the highest patient satisfaction in the industry.

How You?ll Make a Difference:

The Revenue Cycle Optimization Manager, reporting to the Chief Revenue Officer, is a strategic and results-driven leader tasked with enhancing revenue cycle performance and driving financial sustainability. This role requires a hands-on approach to identifying opportunities for improvement, implementing innovative solutions, and fostering a culture of operational excellence. Working closely with the Chief Revenue Officer (CRO) and Revenue Cycle Management (RCM) Director(s) and Manager(s), the RCO Manager will lead initiatives to improve the patient's financial journey, reduce denials, increase cash flow, and streamline processes across the full revenue cycle.

This position demands a deep understanding of healthcare revenue cycle management, financial analytics, and operational efficiencies, paired with exceptional leadership and change management skills. The ideal candidate will be a transformative leader with a proven track record of delivering measurable improvements in revenue cycle performance.

• Lead initiatives to identify inefficiencies and implement process enhancements that reduce denials, improve collection rates, and accelerate cash flow.

• Evaluate and integrate advanced tools and technologies, such as automation and analytics platforms, to support revenue cycle optimization.

• Partner with key stakeholders, including other RCM leaders, finance, IT, clinical operations, sales, and physician leadership to ensure alignment and drive cohesive improvements.

• Own the relationship with Data Analytics. Establish and track key performance indicators (KPIs) to monitor revenue cycle health, identify trends, and make data-driven decisions.

• Serve as a change agent, fostering a culture of continuous improvement and accountability within the revenue cycle team. Including creation of standardized quality audit program.

• Strengthen organizational culture by nurturing team chemistry, leading with accountability and integrity, and actively encouraging a collaborative, inclusive, and positive work environment that fosters growth and mutual respect.

• Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.

Competencies:

• Strategic Leadership: Possesses strong leadership skills to develop and implement strategic initiatives to improve revenue cycle performance and patient financial experience.

• Financial Acumen: Demonstrates a deep understanding of financial principles and practices, including revenue cycle management, budgeting, and financial forecasting.

• Operational Excellence: Drives operational excellence by streamlining processes, optimizing workflows, and leveraging technology to enhance efficiency and accuracy.

• Problem-Solving and Decision-Making: Possesses strong problem-solving and decision-making skills to address complex issues and challenges within the revenue cycle.

• Communication and Interpersonal Skills: Communicates effectively with stakeholders at all levels, including patients, physicians, staff, and executives, to build strong relationships and resolve issues.

• Data Analysis and Reporting: Leverages data analytics to identify trends, measure performance, and make data-driven decisions to improve revenue cycle outcomes.

Required education and experience

• Bachelor?s degree or equivalent experience

• 7 years of healthcare revenue cycle experience

• 5 years of experience in leadership roles

• Strong leadership skills with a proven ability to lead cross-functional teams and drive organizational change.

• Proficiency in financial analysis, KPI development, and reporting.

• Experience with healthcare technology platforms (e.g., EHRs, RCM software, analytics tools).

• Experience working with RCM vendors: onshore or offshore

Preferred education and experience

• Experience with Athena Practice

• Experience working in a Private Equity backed healthcare organization