What are the responsibilities and job description for the Access Driver position at Metro?
Access Driver
Pay: Starting pay for Access Drivers begins at $17.89 / HR. Pay increases then progress based on the amount of hours worked with $25.56 / HR as the top pay rate. New Access Drivers are eligible to earn a $2000 hiring bonus, less applicable taxes, paid out in two installments.
Benefits: Comprehensive Health, Vision, & Dental Insurance (90 days after employment), Free Transportation Pass & Discounted Dependent Passes, and Retirement Benefits
Metro is seeking Access Drivers to provide safe, reliable, and efficient transportation for our customers with disabilities. Access Drivers are not required to have or earn a Commercial Driver's License for this role. Ideal candidates for our Access Driver position will be strong multi-taskers with the ability to operate our bus, collect fares, drive defensively, and provide excellent customer service to our riders.
JOB DUTIES
- Operate passenger coach on demand as scheduled.
- Pre and post-inspect coach to detect and report safety or maintenance problems.
- Observe safe operating practices at all times.
- Operate wheelchair and scooter lifts as needed; safely and properly secure mobility aids.
- Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers.
- Document and record essential trip information as needed.
- Assist passengers with disabilities on and off the vehicle
- Manually collect fare media, cash and/or assist with electronic fare application usage.
- Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch,
- Supervisor or maintenance personnel
- Operate a two way radio as needed.
- Attend monthly safety meetings and other on-going trainings as presented.
- Provide exemplary customer service at all times.
- Perform other duties as assigned or required.
POSITION QUALIFICATIONS
- High School Graduate or General Education Degree (GED)
- Must be 21 years of age at time of hire
- Experience driving large vehicles preferred, but not required
- Customer Service experience preferred
- Experience working with people with disabilities preferred, but not required
- Competency Statement(s) Communications
- Excellent verbal, writing and non-verbal skills.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
- Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
- Proficiency - Able to multi-task
- Must be able to read a map
- Less than 4 points on driving record
- No driver’s license suspensions in last 7 years
- Must pass background check, Department of Transportation (DOT) physical examination and
- Drug/Alcohol testing
- Must pass Customer Service and Safety assessment
- Excellent problem solving and customer service skills
PHYSICAL DEMANDS
Physical Abilities
- Walk short distances (F)
- Sit for periods of time while driving route(C)
- Handling/Fingering when necessary to operate the passenger coach (C)
- Reach Outward with arms or legs for operation of the passenger coach (C)
- Reach Above Shoulder when necessary to operate the passenger coach (O)
- Climb stairs on and off bus (O)
- Squat or Kneel to secure mobility aids when necessary (F)
- Bend to secure mobility aids when necessary (F)
- Push/Pull mobility aids when necessary (O)
- Stand (O)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
O (Occasionally) Occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Salary : $18 - $26
