What are the responsibilities and job description for the Campus Brand Ambassador (UC) position at Metro?
JOB DUTIES
· Understand Metro’s mission, strategic objectives, and campus services.
· Actively seek and schedule campus involvement opportunities to spread awareness around Metro and the benefits of riding the bus.
· Promote Metro’s university program and services via social media channels, online forums, and word-of mouth referrals to reinforce Metro’s image in the UC community.
· Provide travel training for groups and individuals while assessing the needs of customers and potential customers.
· Collect and report feedback relating to customer experience and other factors to be used to establish recommendations for improvements.
· Maintain working knowledge of Metro’s routes that serve campus, the Transit app, and university programs.
· Model exemplary customer service.
· Be a self-starter who takes initiative and acts with accountability and integrity.
· Ability to work in compliance with Metro's safety and security policies.
POSITION QUALIFICATIONS
Competency Statement(s)
· Communications - Excellent verbal, writing, non-verbal, and presentation skills. Comfort interacting with and speaking to individuals and groups. Clear, concise, and persuasive.
· Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Friendly, enthusiastic, and a positive attitude.
· Proficiency - Excellent project management skills. Ability to work independently and exercise sound judgement. Strong organization and time management skills.
· Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, professionalism, and the ability to maximize resources.
· High energy with the ability to quickly grasp conceptual outreach activities and implement them in a timely manner.
Education
· Full-time University of Cincinnati student pursuing a degree.
Experience
· Preferred experience of 1 years in community-based outreach, engagement activities, and/or customer service.
SKILLS & ABILITIES
Computer Skills
· Working knowledge of electronic media (email, web, social media), Microsoft Suite (Word, Excel, PowerPoint, etc.)
Other Requirements
· Ability to work effectively with diverse populations with a high level of integrity, diplomacy, and initiative.
· Possess or be able to obtain a valid driver’s license.
