What are the responsibilities and job description for the Sr. Manager of Employee and Labor Relations position at Metro?
Metro is seeking a Senior Manager of Employee and Labor Relations to manage the day-to-day functions of the Employee and Labor Relations Department. The right candidate for this position will have a degree in Human Resources, Employee Relations or a related field and experience responding to employee issues, managing labor relations, facilitating the grievance process, and conducting investigations.
ESSENTIAL FUNCTIONS:
- Lead, conduct and document thorough, fair and objective complex employment related investigations including, but not limited to employee complaints, Title VII, ADA, ADEA, FLSA, FMLA
- Respond to and resolves employee related issues, properly elevating issues when warranted.
- Actively participates and promotes positive relationships between SORTA and its employees and recognized labor representatives
- Coaches and Counsels management staff in the administration of the collective bargaining agreement and related documents
- Creates and Conducts training related to labor and employee management in promotion of organizational effectiveness and risk mitigation
- Assists in the creation of policies and procedures
- Actively participates in and leads when requested, departmental and organizational teams, projects and committees
- Assists in preparing employee and labor related agreements
- Monitors and manages employee and labor related agreements
- Actively assists in employment related proceedings acting as SORTA representative where assigned
- Responds to and Manages employment related claims when assigned
- Stays up to date and ensures necessary updates are made regarding the most recent employment and labor related laws, regulations, trends and best practices
- Maintains excellent recordkeeping exercising strict confidentiality where prudent
- Effectively resolves employment related conflicts while promoting organizational values
- Partners with leaders to proactively identify and address potential employee and labor relations issues and develop preventative measures
- Assists in the development and implementation of employee and labor related strategies to promote operational efficiencies, employee experience and employee retention
- Manages the employee and labor relations case management system for proper data capture, required confidentiality, any related legal requirements and to ensure timely and effective resolution of matters
- Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
- Ability to work in compliance with SORTA's safety and security policies.
- Maintain open, honest, and timely communication with personnel involved in investigations/projects
POSITION QUALIFICATIONS:
- Communications - Excellent verbal and written skills; Persuasive, consensus builder.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration and participation among staff.
- Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
- Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility and the ability to maximize resources.
- Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
EDCUCATION / EXPERIENCE:
- Bachelor’s degree in Human Resources, Employee Relations, Labor Relations or related field required
- Advanced degree (Masters, JD) in Human Resource Management, Employee Relations or Labor Relations preferred
- Seven (7) years experience in employee and/or labor relations including responding to employee issues and responding to grievances
- Five (5) years experience in conducting effective informational and interrogatory interviews
- Experience managing/supervising employees, preferably in a union environment.
- Experience writing reports subject to potential legal or administrative action.
SKILLS & ABILITIES:
- Thorough understanding of Employment and Labor Law (Ohio public sector preferred)
- Proficient in the MS Office (or similar) suite, including, but not limited to, Excel, Word, Access and PowerPoint; GroupWise email; Maximo (or similar) inventory management and purchasing modules.
- Ability to learn new computer programs (software and applications).
- Ability to lift and carry materials and supplies, up to 50 lbs.
- Ability to respond to critical situations and work a flexible schedule as required.
- Ability to collaborate, build relationships, gain credibility, and partner effectively with others up and down a matrixed organization
- Strong verbal and written communications
- Managerial courage demonstrated through effective, direct and respectful communications.
- Aptitude for critical thinking and succinctly presenting the best course of action
- Exceptional organizational, analytical, leadership and interpersonal skills
- Ability to identify and develop sources of information relative to the task at hand
- Ensure confidentiality of sensitive information is maintained
- Ability to conduct research using multiple information and data sources
- Strong interpersonal skills used to build rapport with all parties involved
- Ability to work independently, with limited supervision
- Ability to effectively participate on teams and lead when required
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