Transit Field Supervisor

Position Title: Transit Field Supervisor

Status: Non-Represented

FLSA Status: Non-Exempt

Department: Administration

Wage: Starting at $29.92, Depending on experience

Schedule: Must be able to work all shifts: mornings, evenings, weekends, and holidays.

Metroconnects people, places, and opportunities through quality transit services. Reporting to the Transportation Manager, the Transit Field Supervisor attends to service-related concerns and communication from Bus Operators, Dispatchers, Managers, and Directors. The Transit Field Supervisor will respond to accidents, incidents, and/or occurrences that disrupt normal scheduled operations. Among other duties, this role provides professional oral and written communications using various technologies and equipment while demonstrating a commitment to organizational goals and objectives.

Transit Field Supervisor Qualifications:

• 1 year of transit operator experience.
• 2 years of progressive supervisory experience required in a transit environment preferred.
• Must be 25 years of age.
• Must have a high school diploma, GED, or equivalent. College degree preferred.
• Possess a valid driver’s license and excellent driving record to meet insurance standards.
• Possess or have the ability to complete company provided Class B CDL training in 90 days. Must maintain Class B CDL at all times of employment.
• Must pass Department of Transportation (DOT) physical, back screen, drug screen, and complete a background check.
• Must possess stable and verifiable work history, with exceptional record of attendance and punctuality.
• Positive attitude and demonstrated excellence in customer service.
• Excellent communication skills.
• Strong analytical, organizational, and critical thinking skills.
• The ability to work independently.
• Proficient use of computers and working knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and other related financial software
• Demonstrated team leadership and development skills.
• Ability to cooperate and develop good working relationships with others.
• Maintain the utmost discretion and integrity, especially pertaining to confidential matters.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks, with a proven ability to work effectively under pressure.
• Strong verbal and written communication skills.

Transit Field Supervisor Essential Duties:

• Provides supervision and oversight per Metro’s policies, rules, applicable regulations, statutes, laws, orders, and ordinances.
• Supervises and trains employees, directing work, coaching, counseling, administering disciplinary actions, and resolving complaints and issues.
• Serves as a member of the Operations supervisory team, actively participating in frequent communication and coordination with other departments to pursue Metro’s goals and mission.
• Assists with the development and implementation of procedures and practices, as necessary.
• Supports and promotes the mission and values of Metro.
• Keeps up to date with agency wide policies and procedures with the ability to communicate these updates to employees and customers.
• Supervises and coordinates bus and paratransit vans' field and transit activities, ensuring safe, reliable, and on-time service delivery.
• Monitors activities and provides Operator and customer assistance at transit centers and transfer locations. Responds to various events through foot patrols or assigned vehicles.
• Responds to customer inquiries, compliments and complaints pertaining to routes, schedules, operator-related issues, and general transit information.
• Performs safety and security physical inspections, threat and vulnerability assessments, including but not limited to: gates, perimeter fencing, lighting, building exterior/perimeter doors, CCTV equipment.
• Responds to passenger/customer behaviors and completes required reports and forms in addition to other prescribed works with law enforcement agencies involving a report of/response to criminal activity.
• Conducts incident and accident investigations.
• Uses radio, phone, and computerized technologies to monitor and report activities at all Metro's facilities, as required.
• Assists in developing and presenting methods to improve service quality, reliability, and on-time performance.
• Promotes safe operations and practices by interacting with bus operators and other personnel regarding observations using proactive and reactive corrective measurements.
• Maintains route and street familiarity to develop reroutes and detours, incorporating schedule guides and maps.
• Works in conjunction with Dispatchers using audio and visual equipment (e.g., 2-way radios, phones, MDT, CAD, etc.).
• Required to operate revenue and non-revenue vehicles when required or requested.
• Interacts with customers, clearly communicates information on service, delays, and detours, and de-escalates situations as needed.
• Completes, collects, and submits reports as required daily, weekly, and monthly.
• Enforces all work rules and corrective action when necessary.
• Substitutes for Dispatchers and Transit Operators when needed.
• Investigates and creates written reports and draws diagrams of accidents.
• May be subject to working additional hours or other work assignments as circumstances warrant.
• Must be able to lift 75 lbs.
• Other related duties as assigned.

Transit Field Supervisor Benefits:

• Low-cost employee contributions for individual and family group health, vision, and dental insurance.
• Company paid life insurance.
• Company paid short-term and long-term disability insurance.
• Pre-tax payroll deduction for flexible spending account.
• Ten paid holidays per year.
• Paid vacations. One week of paid vacation during the first year of service. Two weeks paid vacation after two years of service.
• Annual uniform allowance.
• Pension plan.
• 457(b) retirement savings plan.
• Tuition reimbursement program.
• Complimentary transit pass.

ONLY THE BEST QUALIFIED APPLICANTS WILL BE CONTACTED. NO PHONE CALLS.

"An Equal Employment Opportunity Employer"

Metro considers applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran’s status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.

Job Type: Full-time

Pay: From $29.92 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Have you ever worked for Metro Transit before?
• The minimum age for this role is 25. Do you qualify?
• Are you able to lift 75 pounds?
• I understand that this role requires a variety of different shifts every week including days, evenings, weekends and holidays?
• Do you have any relatives employed by Metro? If so, please provide us their name and your relationship to that person.
• I authorize Metro to complete pre-employment screenings, background checks, physicals, and drug and alcohol screenings.
• Describe your driving record over the last 5 years including any accidents and citations.
• How many years of professional driving experience do you have?
• Do you currently or have you previously worked at Metro Transit?

Work Location: In person

Salary : $30