What are the responsibilities and job description for the Behavioral Health Clinician 911 Dispatch position at Metrocare Services?
Job Details
Job Location
Lancaster Kiest-3330 S. Lancaster Road - Dallas, TX
Position Type
Full Time
Education Level
Masters
Travel Percentage
Travel within DFW Metroplex
Job Category
Clinical
Description
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually. For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services. Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto. In conjunction with clinical care, Metrocare's Altshuler Center for Education & Research is transforming the community mental health landscape of North Texas through workforce development focused on innovative partnerships and exceptional trauma-informed training.
GENERAL DESCRIPTION :
The mission ofMetrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
This position will provide telephonic crisis assessment with the City of Dallas 911 call center dispatch. The role of the behavioral health clinician is to screen and assess for risk harm, to identify the level of priority for the call. The clinician will work in conjunction with the City of Dallas staff and Dallas Police Department and assist in communicating, prioritizing, and coordinating care as deemed clinically appropriate at the time of the call.
HOURS OF RESPONSIBILITY : Shift 1-7 am-3 : 00 pm and Shift 2- 2 : 00 pm-10 : 00 pm
ESSENTIAL DUTIES AND RESPONSIBILITIES :
The essential functions listed here are representative of those that must be met to successfully perform the job.
- Provide crisis assessment services in a variety of modalities.
- Behavioral Health Clinician will screen / assess the crisis, provide an evidence-based intervention, and stabilize the crisis. The caller is then linked with service coordination to assess the level of further stabilization needs and appropriateness for other services in the crisis continuum.
- Develop a person-centered crisis plan and assist the individual in executing the plan during and post-crisis intervention.
- Ensure continuity of care post crisis intervention to appropriate outpatient services, including but not limited to, outpatient mental health, substance abuse services, and / or primary care services.
- Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
- Interacting with internal and external partners, including but not limited to City of Dallas personnel, dispatch team, supervisor(s), Right Care Team and others, to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
- Develop close working relationships with internal and external referral resources.
- Maintain confidentiality of information concerning individuals and family members
- Follow all relevant City of Dallas procedures.
- Interacting with internal and external partners, included but not limited to City of Dallas personnel, Dallas Police personnel, Integrated Public Safety Response Teams - RIGHT Care Unit and Crisis Intervention, Dallas Fire Rescue personnel and other city departments to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
- Performs other duties as assigned.
COMPETENCIES :
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
QUALIFICATIONS
EDUCATION AND EXPERIENCE :
DRIVING REQUIRED : Yes
MATHEMATICAL SKILLS :
REASONING ABILITY :
COMPUTER SKILLS :
CERTIFICATIONS, LICENSES, REGISTRATIONS :
Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training and an outstanding benefits package :
Equal Employment Opportunity Employer
Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
Salary : $1,500
