Certified Wraparound Family Partner (52014)

Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Certified Family Partner advocates and promotes Metrocare Services from a primary caregiver’s point of view. This position serves as part of the interdisciplinary team in identifying and addressing the needs of the primary caregivers as it relates to the consumer.

Essential Duties And Responsibilities

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Provides peer mentoring and supports to the primary caregivers.
• Introduces families to the treatment process and initial engagement in services.
• Models self- advocacy skills.
• Provides information, referral and non-clinical skills training.
• Assists in the identification of natural/non-traditional and community support systems.
• Documents the provision of family partner services including both face-to-face and non-face-to-face activities.
• Collaborates with clients to develop an individualized care plan that is grounded in the family member’s perspectives and includes items that reflect the family’s values and preferences.
• Works in tandem with team partner the Intensive Case Manager to achieve team goals.
• Assists the family in selecting individuals to be on the families team; these may include both formal and information supports.
• Participates in interdisciplinary team staffing. Presents psychosocial assessment finds. Updates team on progress or lack of progress in reaching agreed upon goals. Provides relevant information that might affect treatment.
• Follows-up on assigned consumers who miss scheduled appointments. Documents attempts to contact consumer. Reports repeated unsuccessful efforts to contact the treatment team.
• Follows-up within 24 hours on assigned consumers who access emergency services. Reports status-disposition to treatment team. 100% compliance expected.
• Performs other duties as assigned.
  
  

Competencies

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.
  
  

Qualifications

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Must have at least one year of personal experience as a parent or LAR raising a child or youth with serious emotional disturbance or mental illness.
• Must have at least one year of personal experience as a parent or LAR navigating a child-service system (e.g., mental health, juvenile justice, social security, or special education).
• Required to successfully completed and passed the HHSC-approved certification process. This certification can be obtained within the first six months of employment; however, documented proof of qualifications outlined in lines 3 and 4 will be required.
  
  

Mathematical Skills

• Basic math skills required.
  
  

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
  
  

Computer Skills

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
  
  

Certifications, Licenses, Registrations

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
  
  

Benefits

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits
  
  

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please