Child Outpatient Case Manager (51709)

Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The QMHP-C&A Outpatient position provides skills and case management services to children and adolescents with serious emotional disturbance in an effort to improve functionality within the community, including home life and school. Services may include, but are not limited to, assessment, development of measurable recovery goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, transportation, crisis intervention, and continuity of care all of which could take place outside of a traditional work day. The overall goal of this position is to maximize the individuals potential level of functioning, reduce hospitalization, and aid in the successful reintegration of children or adolescents into their families and other social supports.

Essential Duties And Responsibilities

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Provide overall service coordination, social skills, case management, emergency services/assessment, referral, transportation, linkage, and advocacy to individuals with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.
• Ensure authorization for clinical services.
• Formulate individual recovery plans based on assessment findings on all new admissions.
• Develop measurable objectives and goals agreed upon by the individual.
• Actively assist in obtaining and modifying goals as needed.
• Document all attempts to involve individuals, service providers, and caregivers (unless opposed by the individual) in the service plan process.
• Review service plans every 90 days or as clinically indicated.
• Participate in interdisciplinary team staffing. Present assessment findings. Update team on progress or lack of progress in reaching agreed upon goals. Provide relevant information that might affect the course of treatment.
• Follow-up with assigned individuals who miss a scheduled clinic appointment. Document attempts to contact individual. Report repeated unsuccessful efforts to contact the treatment team.
• Document clinical services by close of next business day.
• Perform follow up hospital assessments the same day as requested by the hospital and report assessment outcome to the Clinical Manager
• Facilitate inpatient admission upon request of the treatment team and/or hospital.
• Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Co-facilitate family education workshops.
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy and negotiation, as needed
• Performs other duties as assigned.
  
  

Competencies

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills. C&A Competencies as outlined by HHSC for TRR requirements with emphasis on START, Seeking Safety.
  
  

Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor's degree in human services with 1 to 3 years experience in MH/MR or related field or Master's degree with 0 to 2 years experience in human services.
  
  

Benefits

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits
  
  

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please