Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The HCS/TxHmL/CLASS/General Revenue program at Metrocare Services provides case management and direct personal support to eligible individuals with developmental disabilities. Services are provided in the community and residential/group home settings. The Direct Support Professional provides training and support to meet the needs of individuals living in Metrocare group homes or within their own homes. Assignments may include group home shifts or community services such as in-home training, doctors appointments, transportation, respite & office duties. Work involves providing rehabilitative services with the goal of assisting each person to become as independent as possible. The Direct Support Professional II position provides daily living, personal hygiene, social skills training and behavioral management skills training, as needed, for each person assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Assignments may include group home shifts, community services such as training, doctors appointments, respite and other in-home services.

• Work involves providing rehabilitative services with the goal of assisting each person to become as independent as possible.

• The Direct Support Professional II position provides daily living, personal hygiene, social skills training and behavioral management skills training, as needed, for each person.

• Additional duties may include general maintenance of Center vehicles and cleaning duties around the home.

• Services provided are to be delivered in a timely manner and accuracy of documentation is a requirement.

• The Direct Support Professional II position provides all services in accordance with the Texas Administrative Code for HCS & TxHmL and the IDD Service Definition Manual provided by HHS.

• Responsible for maintaining a healthy, safe, and therapeutic environment for individuals and following through on their plans of care.

• Administer medication as allowed by appropriate state medication administration guidelines.

• Ensure the health and welfare of the individuals served.

• Assist individual(s) served with medication and treatment plans as needed.

• Train individuals in the care and cleaning of their living area or home by performing and modeling simple tasks such as making a bed, cleaning the floor, and other basic housekeeping tasks.

• Clean the living area and assist individuals with laundry.

• Report on general maintenance needs of living area or home.

• Assist individuals served with money management, including budgeting, banking, and shopping.

• Assist individuals served with daily life activities such as meal preparation, reading usage, use of telephone, use of community services (e.g., post office, mass transportation), housekeeping, clothing care, self-care, and personal hygiene.

• Make food and non-food purchases for the home when requested.

• Prepare meals

• Complete all required documentation (e.g., daily notes, incident reports, and medical information such as seizures, vital signs as trained, etc.)

• Implement behavioral and other programs as trained and requested.

• Assist individuals served with their goals as outlined in their plan of care document(s).

• Identify potential behavior triggers and defuse or redirect them as needed to ensure the safety and well-being of all involved.

• Provide transportation for individuals served in the company vehicle as requested, i.e., appointments, activities, etc.

• Report accidents/incidents and suspected cases of abuse or neglect of individuals per policies and procedures.

• Assist with emergencies and urgent matters as they arise and make appropriate notifications to management.

• Constantly moves about to coordinate work.

• Regularly assist the individual(s) served physically by lifting and positioning them as appropriate.

• Constantly alert and aware of individual(s) served needs.

• Demonstrate the ability to relate effectively to individuals, their families and other staff.

• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

• Adheres to agency policies and procedures.

• Meets deadlines and performance expectations; promptly informs his/her supervisor of issues that may interfere with doing so.

• Follows written and verbal instructions, seeking timely clarification when needed.

• Displays a positive attitude that promotes harmony and teamwork and demonstrates an atmosphere of customer friendliness and professionalism.

• Dresses in a professional manner, adhering to the agency dress code, and refrains from clothing that may be disruptive to individuals or other staff in the program.

• Maintains an acceptable work record by being punctual to arrive at work and return from breaks; requests Planned Leave within acceptable time frames established by the supervisor to ensure adequate coverage is available on the unit.

• Refrains from gossiping while at work.

• Resolves conflicts in a manner that demonstrates respect for self and others.

• Participates in regularly scheduled supervision, team staffing, and unit staff meetings.

• Always wears Metrocare employee badge while on duty.

EDUCATION AND EXPERIENCE:

• Required: High School or GED or pass a competency test.

• Preferred: 1 year of experience working with people with Intellectual/Developmental Disabilities

MATHEMATICAL SKILLS:

• Basic math skills required.

• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

• Demonstrate high ethical standards in all professional relationships within and outside of the organization.

• Ability to establish a comfortable and supportive relationship with individuals receiving support.

• Ability to exercise good judgment and remain calm in crisis situations.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).

• Ability to utilize Internet for resources.

Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Leave

• Paid Holidays

• Employee Assistance Program

• Free Mental Healthcare

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development Allowance up to $1500 per year

• Bilingual Stipend up to 6% of the base salary

• Many other benefits

Equal Employment Opportunity Employer

Tobacco-Free Facilities - Metrocare is committed to promoting, the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

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