Administration Manager

Position Summary: The overall operational responsibility for the business functions of the centers assigned to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Work closely and effectively with the Central Billing Office (CBO) and Practice Manager to achieve desired results
• Front Desk (check in/check out)
• Overlook entry of charges, procedure codes, payments, and patient demographic information
• Supervise medical records maintenance
• Oversight of up-front collections and offer suggestions to maximize collections efforts.
• Propose and implement efficient processes to ensure optimum patient experience
• Scheduling
  • Oversight of scheduling patterns and abandonment rates
  • Propose and implement efficient processes to ensure optimum patient experience
  • Responsible for building Provider scheduling templates
• Referrals and Authorizations
  • Oversight of department to ensure that referrals are properly recorded into Leading Reach and processed appropriately and timely
• Assists with the development of budgets and works with the rest of the leadership team to ensure that targets are met
• Ensure compliance with all new hire and onboarding processes.
• Complete annual performance evaluations with input from other areas and providers as needed.
• Assist Practice Manager in coordination of employee retention and engagement programs designed to reduce turnover and build effective and cohesive teams to provide a high quality patient experience.
• Serves as a resource to patients, families, physicians and staff by interpreting policies and procedures
• Provides departmental leadership by demonstrating effective communication skills, problem solving and proactive conflict resolution to internal and external customers in situations.
• Hires, leads, develops and evaluates staff in a manner that promotes engagement, productivity and ensures competencies.
• Mentors staff to develop skills, critical thinking, problem solving skills and promote retention.
• Conduct individual and team goal setting, performance planning and evaluation.
• Evaluate, motivate and discipline assigned employees to ensure proper employee performance
• Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities. Works with staff to make necessary changes
• Ensure all time of service payments are collected and monitored at all times
• Maintain strict charging, cash collections and deposit controls for billing
• Work effectively with patients, physicians, billing and all assigned employees to resolve issues in a timely and satisfactory manner
• Approval and verification of all payroll time editing for assigned employees
• Conduct monthly QA for all front desk/scheduling employees to ensure the highest quality measures are being met
• Maintain referral log and ensure timely up occurs

Education and Experience Requirements

• Bachelor’s Degree or experience equivalent
• Minimum 3 years working in a multi-physician practice group

Knowledge, Skills and Abilities Requirements

• Extensive capability with MS Office
• Ability to multi-task and prioritize duties
• Strong leader with good organizational skills, compassion, and flexibility

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

ADA Compliance: The Company is committed to complying with the Americans with Disabilities Act. As part of this effort, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of positions sought or held. If you would like to request an accommodation, please contact Human Resources.