Phlebotomist-FLOATER

Description

Metrolina Nephrology Associates is the region’s most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate.

It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients’ quality of life through professional activity and dedication.

To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We also have a generous 401k plan with two entry dates after 90 days of employment.  We offer two medical plans (High Deductible w/ employer funded HSA and POS plan), Company paid employee dental, Vision, Employer paid Basic Life Insurance, Voluntary Life, Disability, Critical Illness, Accident and Pet Insurance and more!  

Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running.

Patient Experience

· Greets and guides patients through the sample collection process

· Delivers high quality customer service

· Ensures patients feel safe and respected during the procedure

· Minimizes patient wait times based on both scheduled appointments and presentation

· Addresses patient complaints; reports unresolved complaints to the Site Manager or Lab Manager promptly, as appropriate

Operations

· Ensure that the workplace has the necessary supplies and tools to perform daily operational activities 

· Adjust, as needed, the courier pick-ups to minimize unnecessary courier trips due to low sample volume 

· Performs daily review of “Release Stored Orders” utilizing the Orchard software

· Ensures all testing orders are in the “Release Stored Order” list to minimize missed testing

· Performs phlebotomy only on patients that have appropriate orders

· Performs phlebotomy in a timely manner from when the patient has been “activated” in the EMR.

· Provides daily lab cancellation forms to the clinical staff and lab technical staff

· Processes samples so they meet SOP requirements for testing

· Processes lab specimen send outs to reference labs based on specific requirements

· Perform add-on testing retrieval/notification

· Covers other satellite offices when needed 

· Performs other duties as assigned

· Actively reads emails daily

· Participates in a system wide team approach through open and timely communication

· Demonstrates flexibility in office assignment

· Willingness to change assigned location with minimal but adequate notice

· Demonstrates the ability to work in various environments with different work practices

· Demonstrates positive communication and teamwork skills with all staff members

Work Quality

· Compliant with CLIA regulations through proper specimen collection, processing, and storage

· Verifies two patient identifiers during patient identification, collection and sample processing.

· Demonstrates high accuracy level for appropriate sample processing for MNA in-house testing

· Demonstrates high accuracy level for appropriate lab specimen processing for reference laboratory testing

· Demonstrates accuracy in computer data review and data entry

· Ensures no harm to patient during phlebotomy procedure

Regulatory

· Maintains current knowledge of standard operating procedures

· Completes annual OSHA and HIPAA training

· Completes OSHA required logs as assigned

· Practices safe work practices by adhering to all OSHA standards

· Ensures patient safety

· Ensures specimen collection area is clean and safe

· Completes staff competency requirements and educational training as assigned

Requirements

Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team.

• Minimum of one year experience in phlebotomy in a healthcare setting is preferred. 
• Medical practice experience helpful. 
• Knowledge of phlebotomy techniques. 
• Knowledge of clinic protocols and policies. 
• Skill in performing efficient and effective draws. 
• Skill in conducting cooperative interactions with patients and staff. 
• Ability to interpret and respond appropriately to instructions. 
• Ability to coordinate hand-eye movements to ensure patient comfort during blood draws. 
• Involves standing and bending over 90 percent of the day, walking or sitting the remainder, with some lifting. 
• Must be able to lift at least 30 pounds and able to assist with patient transport and transfer.