What are the responsibilities and job description for the Onboarding Coordinator position at Metronet Associates, LLC?
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Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
Onboarding Coordinator
The Onboarding Coordinator will support the Onboarding Supervisor, RTS/RCS Call Center teams and company onboarding initiatives. The primary focus will be on new hire development. The Onboarding Coordinator will assist with in-person and virtual training creating experiences that empower our new hires to take ownership in how they show up in the moments that matter most to our customers. This position will assist in delivering training to all new hires initially and ongoing sessions to associates that need coaching as they develop through the RTS/RCS progression plans. Onboarding Coordinator will ensure a smooth transition from new hire training into productive Metronet associates from day 30 to day 90.
ESSENTIAL JOB FUNCTIONS:
- Assist Onboarding Supervisor with the onboarding process and documentation of new hires with RTS/RCS new hire checklist and department paperwork.
- Assist Onboarding Supervisor with informational sessions to help new hires understand metrics, progression plans, career paths, goals and the basic job functions
- Provide department training and call coaching for RTS associates after QA review and areas of improvement based on metrics
- Perform 1-on-1 call shadowing sessions and coach new hires on areas of improvement or to provide feedback on activities or conversations that go well
- Provide resources to help with troubleshooting equipment, tech support, and standard operating procedures in RTS/RCS
- Help with de-escalation of difficult calls and unique situations
- Provide guidance on call flow efficiency and processes to achieve 90% scores for QA metric
- Evaluate their call handling, development, and entry level skillset in line with progression plan standards
- Provide training opportunities based on the assessments to further encourage growth
- Provide support to supervisors, managers and mentors of RTS/RCS to guide associates through progression plans and skills development
- Act as point of reference for all new hire questions and support
- All other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
- Highschool or GED Required
- 2 years’ experience in high volume call center environment
- High level of Proficiency with customer service and call center focused roles
- Excellent verbal and written communication skills
- Demonstrated high level of professionalism via email, phone and in-person
- Proven ability to work under pressure and handle high stress environments
- Previous experience development/coaching/training associates preferred
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
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