What are the responsibilities and job description for the Business Order Entry Specialist - Lubbock, TX position at Metronet?
Description
Love Your Mondays again!
Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization : Metronet. The Vexus brand will remain during the transition.
Business Order Entry Specialist
The Business Order Entry Specialist provides support for our Business Customers through interaction with our Sales Agents as well as our Service Technicians. This role will be answering incoming phone calls, emails, and interacting with internal and external stakeholders through verbal and written communication regarding the implementation and installation of customer services.
ESSENTIAL JOB FUNCTIONS :
- Processes new service orders and schedules installation of new services sold by Business Sales Representatives received in the Real Time Results System
- Process upgrades and changes requested by Service Technicians by phone / email
- Answers incoming telephone calls and responds to requests regarding sales, billing and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor.
- Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department.
- Provides accurate product and service information to Business Sales Representatives and Service Technicians
- Uses computer systems to identify, research, and resolve customer issues;
- Accurately completes required paperwork and / or documentation associated with each job assignment and / or customer interaction.
- Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution.
- Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS :
ADDITIONAL JOB REQUIREMENTS :
Join us and find out what it means to love your career!
At Metronet , we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE / Minority / Female / Disabled / Veteran
Pay Rate - $14 / hr.
LI-AF1
Salary : $14
