Call Center - Residential Sales

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Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

Retail Sales Associate

Our Retail Sales Associate provides quality sales, service, and superior attention to the needs of Metronet customers. This role will report to the Inside Sales Manager, the Retail Sales Associate provides quality sales, service, and superior attention to the needs of Metronet customers. This is a pivotal role within the organization and will support the sales and growth of Metronet’s residential customer footprint.

ESSENTIAL JOB FUNCTIONS:

• Meet or exceed close ratio and sales quotas in an accountability-based culture
• Demonstrate a strong understanding and enthusiasm regarding Metronet products and services.
• Maintain detailed sales product knowledge, including competitive information
• Provide superior product knowledge and sales acumen in all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations regarding speed and ancillary services offered by Metronet.
• Demonstrate consistent results monthly for sales volume, close ratio, and other key performance indicators as defined by management.
• Remain informed of new policies, procedures, systems, customer promotions and technology that will facilitate achievement of sales goals on a consistent basis.
• Inform management about competitive plans/programs that might impact sales. Also provide regular feedback on Metronet policies and sales promotions
• Work in a fast paced, high-volume environment.
• Other duties and responsibilities as assigned

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or equivalent
• 1-3 years’ experience in a sales and/or customer service environment
• Excellent verbal and written communication skills
• Demonstrated ability to overcome objections using sales and service techniques, and problem-solving skills
• Listening skills, to understand customer needs.
• Critical thinking skills
• Confidence, patience, politeness, tact, and diplomacy, when dealing with demanding situations
• Creative thinking, to be able to produce innovative ideas to improve sales support techniques, strategy, and customer service standards.
• An ability to work well under pressure.
• Available and willingness to work non-traditional hours when required based on needs of the business.

What we offer

An opportunity to fuel your passions. This position offers base pay and an uncapped commission plan! We offer a full benefits package, Health, Vision, and Dental with competitive pay and an aggressive 401k match of up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!

Metronet is an equal-opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Join us and find out what it means to love your career!

At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 300 communities across 16 states.

We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities, and skill development.

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