Field Services Lead

Description

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization : Metronet. The Vexus brand will remain during the transition.

We have an immediate opening for an energetic; customer focused Field Services Lead in Northfield, MN!

Field Services Lead

As a Field Services Lead you will ensure efficient and timely completion of customer fulfillment requests for installation and repair. The position assists the field operations supervisor with work shift scheduling, determining needs for equipment and supplies, and completing site surveys for complex installations. This position is responsible for maintaining optimum operating specs, assisting in the daily operations of the department and providing support and technical assistance in a manner consistent with company policies, procedures and applicable local, state and federal regulations.

ESSENTIAL JOB FUNCTIONS :

• You will perform installations for video, voice, and Internet services for single, multi-family dwellings, and / or commercial buildings, including, all necessary wiring (interior and exterior) and hardware. Install additional outlets, install or remove converters for all broadband services offered by system; Connect various options available with customer's equipment (PIP, gaming devices, A / B switch, telephone handsets, caller id devices, etc.)
• You will provide customer education on features and use of services, channel lineups, proper equipment usage; promote additional Metronet services, and accessing help online. Assists customers with set up of e-mail accounts and home networking devices.
• You will help field technicians as needed with complex installations, disconnects, and service changes.
• You will assist with field training for new and existing technicians
• You will serve as a customer advocate and ensures customer concerns are addressed with a positive experience and outcome for the customer.
• You will perform routine troubleshooting for service affecting issues with service drops and customer premise equipment.
• You will troubleshoots service-affecting problems with the distribution fiber from the LCP cabinet to the drop terminal and provides findings to OSP maintenance team.
• You will maintain optimum operating specs throughout the entire system.
• You will use optical power meters, OTDR's and, other optical test equipment
• You will use of Telephony test equipment butt set, noise meters, VOM etc.
• You will splice aerial / underground fiber cable and equipment to restore cable plant to system specifications.
• You will repair and / or replace damaged aerial / underground plant

JOB QUALIFICATIONS AND REQUIREMENTS :

ADDITIONAL JOB REQUIREMENTS :

Total Rewards :

Job specific perks :

Join us and find out what it means to love your career!

At Metronet , we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE / Minority / Female / Disabled / Veteran

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Qualifications

Education High School (required)