What are the responsibilities and job description for the IT Support Technician II position at Metronet?
Love Your Mondays again!
Join the Future of Connectivity with Metronet and Vexus!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don’t just build networks; we build communities.
Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.
ESSENTIAL JOB FUNCTIONS:
- Account onboarding and termination for Zendesk application.
- Administer group assignment changes to associates.
- Account onboarding and termination for Five9.
- Administer skillsets within Five9.
- Administer access modules for Verint.
- Administer DUO support.
- Administer mailbox exports via content search in the O365 compliance center and export all SOS information.
- Complete all Separation of Service requests and processes.
- 1st escalation point for Tier I technicians to resolve complex or advanced issues.
- Assist Project Analysts to document new process and procedures for Tier I deployments.
- Configure and maintain complex AD support, to include vendor and security groups.
- Train support staff on new technologies, processes and procedures.
- Provide support to associates through ticketing system, phone support, chat, and email.
- Administer, configure and troubleshoot PaperCut application to new locations.
- Configure advanced level Metaview processes.
- Configure Wandera policies.
- Troubleshoot Intune policies and deployments.
- Available for on call rotation.
- Travel to Metronet locations for training and support.
- Detail oriented, root cause analytics and be organized.
- Additional responsibilities could be added at any time.Ensure program Assist in other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
- Minimum six months experience within a Helpdesk role.
- Written technical examination.
- Interview for position.
- Three-month history of ticket closure metrics.
- Three-month history of survey results.
- Three-month history of professional development.
- Excellent oral and written communication skills
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
