What are the responsibilities and job description for the Deputy Chief Operating Officer position at MetroPlusHealth?
Position Overview
Reporting to the Chief Operating Officer, the purpose of this role is to support the Chief Operating Officer (COO) and act as delegate and deputy as required. In particular, the role holder will work across Operations and the rest of the organization to progress the design and implementation of the target operating model and operational processes ensuring that the organization’s infrastructure is aligned to the direction of MetroPlusHealth and NYC Health & Hospital’s mission and strategy. The Deputy Chief Operating Officer (DCOO) is a member of MetroPlusHealth’s Senior Management team and is vital in providing assistance with the oversight, management, and supervision of Operations, in a matrix organizational structure including : PMO, Process Improvement, Provider Network Operations, Call Center, Credentialing, Facilities, Enrollment & Membership, Vendor Management, Customer Success, and Claims. This position is responsible for supporting the direction and implementation of programs and projects, and for providing and promoting problem analysis and problem resolution at both a strategic and functional level.
ersons.
Job Description
- Manage the operational implementation for major strategic, clinical, and / or operational transformation initiatives, oversee the operating structure to ensure both efficient and cost- effective contributions at every stage of the healthcare management process
- Assist with the management of the operational departments including PMO, Process Improvement, Provider Network Operations, Call Center, Credentialing, Enrollment & Membership, Facilities, Vendor Management, Customer Success, and Claims.
- Maintain efficient daily operations by initiating, coordinating, and enforcing policies and procedures; developing, revising, and implementing workflow and productivity parameters; troubleshooting with providers, facilities, vendors, and MPH staff
- Implement governance process to focus on the alignment of projects, programs, and portfolios to organizational vision, mission, and strategy, along with changes in the environment
- Identify process improvement opportunities, assess potential gains, prioritize, and propose action plans and timeline
- Assist with leading and managing change through influencing matrixed resources to achieve system-wide performance improvement initiatives
- Oversee the delivery of patient experience : ideate and design new programs and systems to improve the customer experience, create a persistent customer-first mentality across physical and digital channels
- Collaborate with the product development team in forming cutting-edge product ideas driven by customer needs, translate into executable product and technical roadmaps and implement on time and on budget
- Assist with managing contracted services to ensure compliance with all contract standards, regulations, and performance expectations
- Develop the key skill sets, capabilities, and capacity to support MetroPlusHealth's need to effectively translate strategic priorities into operations
- Regularly and systematically evaluate the results of overall operations and report results to the COO
- Provide coverage for the COO in their absence to ensure consistent operations
Minimum Qualifications
