What are the responsibilities and job description for the Medicare Appeals Analyst position at MetroPlusHealth?
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health Hospitals
MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health Hospitals, the largest public health system in the United States, MetroPlus Health network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Medicare Appeals Analyst is responsible for conducting thorough and timely reviews of claim payment appeals related to denied or partially paid claims for services rendered to Medicare Advantage (Part C) enrollees. The analyst will analyze claims data, medical records and plan benefit information to determine if the denial or partial payment was appropriate based on Medicare coverage guidelines, plan policies, and applicable regulations.
This individual will assist in developing, creating, and implementing call center Appeals processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall MetroPlus Health customer's experience.
Job Description
- Reviews, analyzes and processes Part C payment appeals within established timeframes in accordance with regulatory requirements and internal policies.
- Analyzes claims documentation, medical records, and other relevant information to assess the correct payment of services provided.
- Apply knowledge of Medicare coverage guidelines, plan benefits, and coding principles to evaluate claims and renders informed determination.
- Collaborates with other departments, such as claims processing, utilization management, provider relations and / or legal, to gather information and resolve complex cases.
- Draft clear and concise appeal determination letters, explaining the rationale behind the decision and citing relevant policies and regulations using verbiage that is easily comprehended by all populations and experience levels.
- Maintain accurate and detailed records of all appeal activities, including case notes, correspondence, and final determinations.
- Escalate issues to Senior Management as appropriate.
- Responsible for drafting case files to be shared with the IRE.
- Stay up-to-date on changes in Medicare regulations, plan policies, and coding guidelines.
- Participate in ongoing training and development opportunities to enhance knowledge and skills.
- Participate in audit readiness and reviews.
- Contribute to the development and maintenance of customer services policy, procedures, internal desk manuals and workflows in support of appeals needs.
- Support use of knowledge management tools, including new workflows, and troubleshoot problems.
- Participates in User Acceptance Testing (UAT) for new systems or implementations and provides feedback.
- Other duties as assigned by the Director of Call Center Quality and Compliance and / or the Senior Director
Minimum Qualifications
Professional Competencies
LI-Hybrid
MPH50
