Patient Care Coordinator (Contact Center)

Role Title: Patient Care Coordinator (Contact Center)

Role Type: Full Time - 1.0 FTE

Location: Pasadena, CA OR Costa Mesa, CA; Hybrid

Schedule: Monday - Friday

Manager: Practice Manager

About Metropolis Dermatology

We do derm differently. Our mission at Metropolis Dermatology is to make healthy skin accessible to everyone by providing the highest quality medical and cosmetic dermatology care. Metropolis Dermatology is growing rapidly within Los Angeles, with plans to expand our footprint throughout California. We’re looking for passionate, self-motivated do-ers to help us execute on our bold mission.

Our Values

• G - Gain patient trust: We place patients first, prioritize their needs and satisfaction, earn their trust through exceptional care and a patient-centric approach.
• R -Reinvigorate one another: We actively foster a culture of collaboration, mutual support, and shared responsibility, enabling us to achieve greater heights together.
• O - Overcome obstacles: We embrace challenges and difficult conversations, recognizing that personal and collective growth comes from navigating obstacles, leading to improved patient care and team well-being.
• W - Widen understanding: With curiosity and humility, we actively seek alternative perspectives, suspending our own judgment and being fully open to expanding our knowledge.

About You

Must Have

• Great oral and written communication skills
• Self-motivated and go-getter attitude
• Excellent customer service skills
• Be highly organized with an eye for details
• Ability to multitask
• Process orientation
• Be an enthusiastic team player
• Like to have fun
• Ability to work weekdays and Saturdays
• Proof of adherence to CA state and local healthcare vaccination standards

Nice-to-Have

• Bi-lingual in English and Spanish or Mandarin
• Prior experience in retail, hospitality or other client-facing industry
• Experience in dermatology, aesthetics or skin care
• Understanding of healthcare insurance basics

About the Role

As a Metropolis Dermatology Patient Care Coordinator (Contact Center), your role is to ensure an exceptional patient experience by managing centralized contact center tasks necessary to care for our patients across all Metropolis Dermatology locations. Your core role is to answer phones, collect patient health, insurance and billing information, oversee patient scheduling across platforms, respond to and resolve patient messages.

What You’ll Do

• Answer phones and manage new patient appointment workflow, collecting necessary information and processing insurance verification
• Provide support as backup for all clinic calls, including established patients
• Leveraging knowledge of company operations to effectively answer general patient inquiries, including location-specific information
• Regularly communicate and collaborate with location-specific teams to manage patient care and work effectively in a team-based environment
• Oversee management of virtual visits across clinic locations
• Manage ZocDoc appointment flow including for new patient onboarding and insurance verification
• Manage timely response and resolution of patient messages across platforms (Klara, EMA, DialPad, email, etc)
• Ensure timely and accurate documentation within the EHR
• Other duties as assigned
• Go above and beyond for patients whenever possible

Metropolis Dermatology Interview Process

• Submit resume and application.
• Virtual screening interview with hiring manager.
• On-site interviews with executive leadership and management team.
• Provide three (3) professional references.

We are an e-Verify employer.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to Commute:

• Pasadena, CA 91101 (Preferred)

Ability to Relocate:

• Pasadena, CA 91101: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Pasadena, CA 91101

Salary : $21