What are the responsibilities and job description for the Market Leader position at Metropolis?
Job Description
Job Description
Position : Market Leader - Parking Operations
Location : Philadelphia, PA (on-site)
The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.
The Role
The Senior Market Leader will be responsible for overseeing and optimizing parking operations across multiple locations. This role requires strategic leadership, market analysis, and the ability to enhance service delivery while driving revenue growth. The ideal candidate will have a strong background in parking management, excellent leadership skills, and a deep understanding of customer service excellence.
Responsibilities
- Create and implement parking management strategies aligned with organizational goals; analyze market trends for growth opportunities.
- Oversee efficient operations of parking facilities, including valet and self-parking, optimizing capacity and revenue.
- Lead, mentor, and develop a high-performing team; foster a culture of accountability and continuous improvement.
- Enhance customer satisfaction through initiatives and prompt resolution of complaints.
- Prepare and manage budgets and forecasts; identify cost-saving measures while maintaining service quality.
- Work closely with operations, product, and finance to ensure cohesive strategies.
- Build relationships with vendors, local government, and community organizations.
- Oversee the integration of parking technology solutions for improved efficiency and customer experience.
- Promote safe work practices, conduct safety audits, and ensure compliance with operational documentation.
- Develop and market new business opportunities; assist in proposal development and client presentations.
- Conduct timely and constructive performance evaluations; communicate new directives and policies to the team.
- Project a positive image of the organization to employees, customers, and the community.
- Perform other related tasks as needed.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
Qualifications
Working Conditions :
LI-RH1 #LI-Onsite
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
