Job Description
Job Description
Location : Detroit (On-site)
Exempt Full Time
The Company
Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We're building the digital pipes through which the future of mobile commerce will move.
The Role
The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards.
Responsibilities
- Manage a team of hourly employees
Schedule shifts and verify time and attendance tracking
Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standardsInterview, hire and develop team membersEnsure team members complete all necessary trainingCreate, implement, and manage forecasting, planning, and budgeting process for assigned location(s)Control spending and keep expenses within approved budgetMaintain maintenance control documents while meeting maintenance goalsPromote safe work practices by conducting safety audits and coaching individual staff membersWork closely with the client to define performance measurements and executionEnsure all client operational documentation is compete and recorded for client and Premier recordsEnsure Premier's standards of Customer Service are metGreet customers and clients in a courteous manner
Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiresObserve and coach team members to meet customer service standardsImplement company initiatives and processesConduct performance evaluations that are timely and constructivePerform specific operational responsibilities as required based on the needs of the assigned locationPerform other duties as assignedQualifications
High School Diploma or GED required; some college preferredPrior business experience preferredScheduling and payroll knowledge a plusAbility to plan and manage time for multiple tasks to meet established deadlinesStrong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate informationAble to detect safety concerns and adjust accordinglyMust be able to communicate effectively in both written and verbal formMust maintain confidentiality of all work-related informationAbility to work in a diverse environment and be sensitive to issues of diversity and inclusionGood work habits and willingness to work extended hours if requested to complete a job when required to meet deadlinesJoin us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
