Operations Manager - Self Parking Operations

Position: Operations ManagerLocation: Miami, FL (On-Site)Type: Full Time - ExemptThe RoleThe Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations.  The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards. Responsibilities Manage a team of hourly employees  Schedule shifts and verify time and attendance tracking Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards Interview, hire and develop team members Ensure team members complete all necessary training Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)  Control spending and keep expenses within approved budget  Maintain maintenance control documents while meeting maintenance goals  Promote safe work practices by conducting safety audits and coaching individual staff members  Work closely with the client to define performance measurements and execution  Ensure all client operational documentation is compete and recorded for client and Premier records  Ensure Premier’s standards of Customer Service are met  Greet customers and clients in a courteous manner  Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires  Observe and coach team members to meet customer service standards Implement company initiatives and processes  Conduct performance evaluations that are timely and constructive  Perform specific operational responsibilities as required based on the needs of the assigned location Perform other duties as assigned Qualifications High School Diploma or GED required; some college preferred  Prior business experience preferred  Scheduling and payroll knowledge a plus  Ability to plan and manage time for multiple tasks to meet established deadlines  Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information  Able to detect safety concerns and adjust accordingly Must be able to communicate effectively in both written and verbal form  Must maintain confidentiality of all work-related information  Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion  Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines