What are the responsibilities and job description for the Parking Operations Coordinator - Houston, TX position at Metropolis?
Job Description
Job Description
Position : Operations Coordinator
Location : Houston, TX (The Woman's Hospital of TX)
Type : Exempt
The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.
The Role
The Operations Coordinator is an entry-level managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of the location(s) in the absence of the Operations Manager or will have full responsibility for a smaller location not assigned an Operations Manager. The Operations Coordinator ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Premier standards.
Responsibilities
- Manage a team of hourly employees
- Schedule shifts and verify time & attendance tracking
- Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
- Interview, hire, and develop team members in partnership with Operations Manager and / or Area Director
- Ensure team members complete all necessary training
- Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Promote safe work practices by conducting safety audits and coaching individual staff members
- Ensure all client operational documentation is compete and recorded for client and Metropolis records
- Ensure Metropolis's standards of Customer Service are met
- Greet customers and clients in a courteous manner
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
- Observe and coach team members to meet customer service standards
- Conduct performance evaluations that are timely and constructive
- Perform specific operational responsibilities as required based on the needs of the assigned location
- Perform other duties as assigned
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
Incumbent must be able to
If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.
If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location.
Qualifications
Certificates and Licenses
If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained
LI-SA1 #LI-Onsite
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
