What are the responsibilities and job description for the Customer Service & Inventory Returns Coordinator position at Metropolitan Appliance?
Job description
About Us: Metropolitan Appliance is a leading appliance installation company dedicated to delivering top-notch service to our customers. We specialize in delivering and installing various appliances, ensuring customer satisfaction every step of the way.
Position Overview: We are seeking a diligent and detail-oriented Customer Service & Vendor Returns Coordinator to join our team. The candidate will be responsible for efficiently facilitating resolutions for all post-sale customer service issues and coordinate the return of defective merchandise back to the equipment manufacturer.
Key Responsibilities:
- Prioritize, respond, document, and follow-up on customer service tickets. Route appliance repair work to appropriate vendor partners. Provide five-star timely responses and resolutions to customer concerns.
- Schedule and coordinate necessary actions for service tickets as required. This includes coordinating vendor product exchanges with customers and deploying personnel as needed to solve installation-related issues.
- Maintain clear, proactive communication with customers and teammates regarding ticket status providing timely updates.
- Escalate high-priority or complex issues to the appropriate department or manager when necessary.
- Receive and inspect returned appliances, assessing damages, defects, or reasons for return (e.g., scratches, defects, refusal).
- Coordinate with manufacturers to secure return authorizations and communicate those arrangements to warehouse team for execution
- Support dispatch operations as needed by fielding technician phone calls and performing order processing tasks
- Communicate effectively with internal teams and external partners to streamline return processes and maintain customer satisfaction.
Requirements:
- Previous experience in customer service, inventory management, or a related field.
- Strong organizational skills and attention to detail in assessing product conditions.
- Ability to effectively communicate with manufacturers, suppliers, and internal teams.
- Good with computers.
- Adaptability to handle a dynamic workload and prioritize tasks effectively.
- A proactive approach to problem-solving and a strong sense of accountability.
Preferred Qualifications:
- Experience working directly with customers, sales personnel, and manufacturers in solving challenging customer service issues. .
- Previous experience providing detailed documentation in a customer service ticketing system
- Knowledge of return policies and procedures within the appliance industry.
- Technical aptitude for troubleshooting appliance issues or facilitating repairs.
Benefits:
- Medical, dental, 401k matching
- Vacation, Sick, and Holiday Pay
- Opportunities for growth and professional development within the company
- A collaborative and supportive work environment
Job Type: Full-time
Pay: $21.50 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $22 - $24