What are the responsibilities and job description for the Head Teller position at METROPOLITAN COMMERCIAL BANK?
Position Summary
Metropolitan Commercial Bank is a growing New York City based growing commercial/community bank. We offer a full range of ancillary commercial banking service and attractive deposit products for both businesses and individuals. We work hard to provide our customers with highly customized service, applying innovative and flexible full-service commercial and retail banking solutions. We have a knowledgeable lending group offering an array of traditional commercial funding platforms and attractive deposit products for both businesses and individuals. We are seeking a Head Teller in our Park Avenue branch.
Essential Functions
- Delivers excellent Customer Service which meets and exceeds the customer's expectations
- Recognizes sales opportunities and cross-sells bank products
- Manages and reconciles cash flow of branch which includes the vault and ATMs
- Acts as Team Leader and supervisor of subordinate Teller staff
- Delegates work
- Ensures the completion of logs, report, and assigned projects
- Performs Teller tasks when required
- Complies with all regulatory and security procedures
- Maintains and balances cash drawer daily
- Assists manager(s) in the completion of monthly and quarterly reports and audits
- Assist in ordering branch supplies
- Ensure all logs are fully completed, verified, and initialized
- Completes other related tasks and projects as assigned by management
Knowledge, Skills, and Abilities
- High school diploma, GED, or equivalent experience
- At least three years retail banking experience
- Strong customer service and sales skills
- Demonstrate a positive, professional demeanor at all times
- Excellent communication and interpersonal skills
- Solid knowledge of state and federal banking regulations
- Good PC skills required
Education / Experience Requirements
- High school diploma or equivalent work experience
- College degree or equivalent work experience
- Advanced degree or equivalent experience
Required Years of Work Experience: 3
Supervisory Responsibilities
- Acts as Team Leader and supervisor of subordinate Teller staff
- Yes
- No
Physical Demands /Work Conditions
Light Moderate Heavy N/A
Sitting X
Standing X
Walking X
Lifting X
Carrying X
Speaking X
Light Moderate Heavy N/A
Listening X
Working Inside X
Working Outside X
Keyboarding/ Mousing X
Crawling and/or Kneeling X
Crouching, Squatting X
Light Moderate Heavy N/A
Stooping, Bending X
Reaching above shoulder height X
Grasping and/or Turning X
Pulling and/or Pushing X
Seeing and/or Color Determination X
Travelling, i.e. Auto, Train, Plane X
COMPANY STANDARDS:
In the performance of their respective tasks and duties all employees are expected to conform to the following:
- Perform quality work within determined timeframes.
- Interact professionally with other employees, customers, vendors, and shareholders.
- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
- Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
- Work on additional tasks, assignments and projects as needed.
Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
