Retail Services Manager

The Retail Services Manager oversees daily operations of the College’s Campus Store at Elkhorn Valley Campus (EVC). This position models customer service excellence to all external and internal customers, resolves customer complaints, and responds to feedback. The Manager plans and supervises retail operations at EVC and supports MCC Campus Store goals and objectives and hourly shifts. The Manager ensures customer satisfaction, quality control and operations consistency.

ESSENTIAL POSITION FUNCTIONS:

1. Assists in the implementation of efficient workflow, methods and procedures for consistent store operations.
2. Advances store goals and objectives through service and collaboration while representing the department internally and externally.
3. Cultivates relationships with faculty, staff, administration, vendors, other educational institutions, professional associations and special interest groups.
4. Manages store presentation through merchandising, visual displays, and frequent layout refresh as prescribed.
5. Creates and manages the store’s staffing work schedule. Implements promotional sales events, clearance sales, and seasonal sales events using sales data to identify items and timing as prescribed.
6. Assists in the selection and evaluations of staff.
7. Attends work activities or programs as scheduled or assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Proficient computer skills with the ability to learn new software.
2. Proficient with Microsoft Office Suite and other college supported systems.
3. Excellent communication skills including active listening.
4. Excellent customer services standards of excellence; portraying interpersonal, presentation, and problem-solving skills.
5. Excellent organizational skills and attention to detail.
6. Ability to work well with minimal supervision in a team-orientated environment.
7. Ability to demonstrate cooperation and professionalism while maintaining patience and understanding in stressful situations.
8. Flexibility to work extended hours as prescribed by campus store needs.
9. Demonstrated ability or aptitude to lead and manage retail team workflow and processes.
10. Ability to manage and prioritize high volume workload, ensuring deadlines are met and maintaining an efficient and engaging work environment for retail personnel.
11. Ability to effectively work and interact with various cultures and ethnicities.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.

Associate degree with three (3) years of full-time retail work experience with a demonstrated track record of project and supervisory management.

Demonstrated ability or aptitude to lead, teach and manage others.

Equivalent combination of education and/or work experience considered.

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Required Documents Optional Documents