What are the responsibilities and job description for the Social Services Manager position at Metropolitan Council on Jewish Poverty?
FLSA : Exempt / Overtime Ineligible
Benefits : Eligible
Hours Per Week : 40 / Full-time
Met Council is America's largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 325,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 120 food pantries, affordable housing sites, and JCCs provide services directly in neighborhoods across New York City.
Position Summary :
The Social Services Manager is responsible for managing and overseeing all casework staff. The manager will ensure that staff are providing professional, timely and appropriate services to program clients, including assessments, applications, follow-up and program referrals, advice, and guidance. Additionally, they will assist staff in making reasonable efforts to obtain the cooperation of outside agencies.
The Social Services Manager will provide weekly group supervision, and individual case supervision as needed, to all casework staff and will be responsible for the day-to-day oversight of all casework staff, including, scheduling, attendance, coverage, documentation, and reporting.
The Social Services Manager will intervene and / or take on the most challenging clients from program staff as / when needed and will provide / arrange for coverage as / when needed.
Principal Responsibilities :
- Supervise staff members determining client eligibility to apply for various government benefits and entitlements, as well as Met Council assistance and other programs.
- Support staff ensuring applications and documentation submitted for assistance for other programs are complete and comprehensive per criteria.
- Ensure program staff are documenting in the CRM in a correct and timely manner on the client work and contact communication they are doing.
- Provide direct assistance to the most challenging clients in completing applications, as well as gathering required documentation for submission of application, if necessary.
- Ensure casework staff are providing client application follow-up support and assistance, as well as ensuring that appropriate information and referrals are shared with clients.
- Stay updated on the most current programs and entitlements and their respective eligibility guidelines.
- Educate staff on information and referrals to resources and services in the community.
- Active outreach to communities to educate members on Met Council programs.
- Participate in weekly supervision and other grant meetings as required.
- Monitor all client data entered into the electronic database systems as well as additional tracking and shared electronic systems to ensure proper data collection.
- Efficiently track and report on all relevant or requested data for agency and government grant reporting requirements.
- Recognize and adhere to professional roles and boundaries when supervising staff.
- Attend outside meetings and represent agency in meetings as needed.
- Other duties as assigned.
Competencies :
Skill and Education :
Reasoning Ability :
Work Environment :
Physical Demands :
Compensation : $70,000 to $80,000 per year.
Benefits : Major medical, dental, vision, and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave, and holidays.
Salary : $70,000 - $80,000
