Program Manager, Technology Systems - REPOST

WHO WE ARE

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

We are the Metropolitan Council , the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metropolitan Transportation Services conducts planning for the regional transportation system that includes highways, transit, aviation, freight, and bicycle and pedestrian connections. The Metropolitan Council is the region's federally designated Metropolitan Planning Organization. MTS also provides direct transit service through contracts or partnerships with counties to deliver six major programs : Metro Mobility / ADA, Transit Link dial-a-ride, Metro Move, Metro micro, contracted regular-route bus service, and Metro Vanpool.

How your work would contribute to our organization and the Twin Cities region :

The Program Manager, Technology Systems will be responsible for budgeting, purchasing and management of onboard technology hardware and its functionality for five different contracted transit services installed on a fleet of approximately 850 vehicles located at nine different garages in the metropolitan area.

What you would do in this job

• Purchase end-to-end on-board technology through appropriate procurement process to include development of RFPs. Manage associated purchase orders or contracts for :

Equipment purchases

Routine maintenance, troubleshooting, new vehicle installations and vehicle decommissioning

Timely and proper handling of RMA and device repairs

Provide work direction to BSA II and contracted installation, decommissioning and maintenance support team

Coordinate routine maintenance schedules, new installs and equipment removal with MTS Fleet Manager and transit service contractor

Add necessary vehicle equipment to support Trapeze software; and coordinate / approve software upgrades and patches.

Track and identify recurring equipment and network issues, troubleshoot, develop corrective action, implement and document solution.

Manage equipment inventory, develop process for outsourced repairs, plan for, initiate and execute new equipment purchases.

Present Business Items as necessary to the Council's Transportation Committee.

Identify emerging technology, develop and implement an MTS technology program plan to satisfy current and future business needs. Research industry best practices and technologies for installation and utilization of technology systems. Identify program gaps and areas of potential overlap with other work units at the Council to improve system performance and efficiency.

Create standard operating procedures and training documents as needed, assist in training MTS contractors and staff as appropriate.

Oversee on-board equipment capital budget development for MTS and operating budget needed to support MTS technology systems.

Perform other related duties as assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of completed education (in project management, business administration, computer information systems, finance, economics, or a related field) and experience (in project or contract management - two years must be in project management) :

Associate degree with six years of experience including one year of experience in a lead, supervisory or management role.

High school diploma / GED with eight years of experience including one year of experience in a lead, supervisory or management role.

What additional skills and experience would be helpful in this job (desired qualifications) :

One year of experience in contract management.

Experience working and collaborating in diverse, multicultural, and inclusive environments.

What knowledge, skills and abilities you should have within the first six months on the job :

Knowledge of accounting and finance principles and practices.

Knowledge of business processes and workflow analyses.

Knowledge of project management methodologies and tools.

Knowledge of business analysis.

Skilled in Microsoft Office (Excel, Word, Outlook).

Skilled in written and verbal communication.

Ability to analyze and problem solve.

Ability to create and deliver training and facilitate meetings.

Ability to lead and assign work to staff.

Ability to foster good working relationships with internal staff, maintenance contractors and vendors.

What you can expect from us :

We encourage our employees to develop their skills through on-site training and tuition reimbursement.

We provide a competitive salary, excellent benefits and a good work / life balance.

More about why you should join us!

Additional information

Union / Grade : MANA / Grade H

FLSA Status : Exempt

Safety Sensitive : No

What your work environment would be :

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves :

We rate your education and experience.

We conduct a structured panel interview.

We conduct a selection interview.

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council , you must pass a background check which verifies education, employment, and criminal history. A driving record check and / or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files / databases, cash, vouchers or transit fare cards. A driving record check and / or physical may be conducted if applicable to the position.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us .