What are the responsibilities and job description for the Supervisor, Fare Collections position at Metropolitan Council?
We are committed to supporting a diverse workforce that reflects the communities we serve.
Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail, and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
The Fare Collections Supervisor maintains and ensures the collection of all Metro Transit bus cash fare revenue and revenue-ridership data, including the direct supervision of Vault Pullers. Work is primarily performed in a garage setting where you will occasionally be required to work near moving parts or equipment as well as being frequently exposed to fumes, particles and loud noises. This position also requires you to lift up to forty-five (45) pounds on a frequent basis during an average eight-hour shift and occasionally push mobile equipment weighing up to 2,000 pounds.
*This recruitment will establish a six (6) month Eligibility List for current and future vacancies.
Plans, assigns, reviews, and monitors the work of a staff of 10 Fare-Collections Specialists located at five Metro Transit facilities engaged in gathering revenue and data from Fare Collection equipment and securing them to a FC depository.
Perform inspections and monitor all Fare Collection facilities/equipment to observe compliance with established Council procedures and regulations and to provide expedient resolution of operational and fare collection problems, including scheduling of maintenance.
Ensure safe collection and transportation of Council revenues via an armored service provider as well as reviewing/preparing daily activity reports to ensure a secure and accurate collections process.
Ensure all computer and GFI operating systems are operational and accurate in addition to adherence of security and surveillance procedures
Monitor compliance to Council and departmental policies and procedures and remediate and provide directions whenever necessary.
Control transfer inventory levels, check usage trends and prepare requisition documents to procure bus transfer stock, uniforms, and operating supplies as needed for the efficient operation of Fare Collections activities.
Make recommendations regarding discipline/ rewarding of subordinates; authorize leave and overtime; evaluate employee performance and participates in the hiring progress by conducting interviews and making hiring recommendations.
Developing a daily strategy to ensure all at risk data is retrieved from FC equipment on board buses; perform audits to ensure transfer levels on board buses are optimal.
Preparation of daily statistical reports indicating Fare Collections performance and resource usage and availability.
Act as liaison to other departments and business partners to provide for an efficient regional bus transportation system and complete inter-departmental work orders as needed.
Performs all other duties as assigned.
Education/Experience Requirements:
Any of the following combinations of completed education (in business management, operations management, or closely related field) and experience in business management, operations management, transit/public safety or closely related areas with at least one (1) year of supervisory or leadership experience:- High school diploma/GED with six (6) years of experience AND at least one (1) year of experience in management, supervision or leadership.
- Associate degree with four (4) years of experience AND at least one (1) year of experience in management, supervision or leadership.
- Bachelor's degree or higher with two (2) years of experience AND at least one (1) year of experience in management, supervision or leadership.
Metropolitan Council Employees Only: Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.
Metro Transit Leadership Academy = 1 year
Project Management Development Program (12-month session) = 1 year
Project Management Development Program (6-month session) = 6 months
Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.
- Leading Self-Personal Effectiveness Certificate
- Leading Self-Communication Certificate
- Leading Self-Business Skills Certificate
- Leading Others-Preparing for Supervisor Certificate
Licensure Requirement:
- Must have a valid driver's license with an acceptable driving record per Metro Transit standards.
What additional skills and experience would be helpful in the job (desired qualifications):
- Intermediate skill in Excel and Word including generating financial and statistical reports.
- Project management - Plan and lead projects to successful completion.
- Asset protection and security monitoring, identify areas of security concerns.
- Problem/conflict resolution skills and techniques particularly supervising in a union environment.
- Knowledge of management practices, principles of supervision, performance management and ability to perform coaching, counseling, mentoring, staff development, training, performance improvement, and discipline.
- Skill in providing effective work direction to staff.
- Basic technical skills in looking at mechanical fare collection equipment and having an understanding of how/why it would have malfunctioned, in order to coordinate repairs.
- Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization, including possessing good grammar, voice and diction.
- Knowledge of computer operation and software applications, including skill in basic word processing, spreadsheet applications, and Windows operating system.
- Must have analytical, detail-orientation, and math skills to create and analyze reports.
- Ability to manage multiple responsibilities/priorities simultaneously.
- Problem analysis and resolution skills.
- Ability to operate standard office equipment like facsimile, printer, and copier.
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
FLSA Status: Exempt
Safety Sensitive: Yes. Subject to random DOT drug tests.
What steps the recruitment process involves:
- We review your minimum qualifications.
- We request your Work Record Evaluation (ATU employees only).
- We rate your education and experience.
- We conduct a structured panel interview.
- We conduct a selection interview.
If you are new to the Metropolitan Council, you must pass a drug test, physical, and a background check, which verifies education and employment, covers driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.
The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.
Salary : $80,142 - $130,062
