Project Planner (Customer/Partner Services/Hospitality/Tourism)

ABOUT THE [CUSTOMER AND PARTNER SERVICES PROJECT PLANNER]

WHO WE ARE

Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, community, passion, and empathy guide our workplace culture. With a firm commitment to diversity, equity, inclusion, and belonging we strive to create an environment where voices are valued and respected. If this resonates with you, consider the role below:

WHAT WE OFFER:

• Competitive Compensation
• Life, Medical, Vision, and Dental Insurance
• 11 Paid Company Holidays Per Year, plus 1 Floating Holiday
• PTO Referral Bonus
• 17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year
• 401(K) With 4% Match
• Paid Parking, with 24/7 Access

JOB HIGHLIGHTS

POSITION PURPOSE: Detailed, highly organized, and results-driven project planner with extensive experience in strategic project and event planning, scheduling, and resource management. Adept at coordinating cross-functional teams, optimizing workflows, and ensuring projects and events meet deadlines and budgets. Proven ability to enhance department efficiency, drive engagement, and foster collaboration with internal departments and external stakeholders to support the success of projects and events. The Project Planner will support the Vice President, Customer, and Partner Services, managing special projects, coordinating key initiatives, and providing administrative and strategic support.

LOCATION & SCHEDULE:

• Full time
• This position currently involves a hybrid working model with 2 days remote, and 3 days in-office in Detroit, MI.

WHAT WE REQUIRE:

• Valid, unrestricted Michigan driver’s license (most positions).
• Bachelor’s degree, preferably in Business/Hospitality
• 2-4 years of project management experience
• Valid, unrestricted Michigan State driver’s license

PREFERRED:

• 3 years’ experience in project and event management
• Background in event planning, customer service, and membership services
• Knowledge of the metropolitan Detroit area.

HOW YOU’LL CONTRIBUTE:

• Define project scope, goals, deliverables, and resource requirements
• Act as a project planner for all customer/partner services events and projects
• Serve as the liaison with internal teams, vendors, and stakeholders to ensure smooth project and event execution
• Enhance department efficiency by optimizing processes, ensuring seamless coordination of cross-functional teams, and streaming project execution
• Assemble and coordinate project teams, maintain detailed project schedules, and timelines, and monitor progress, ensuring timely completion of tasks and milestones
• Provide ongoing support, reporting, and updates to stakeholders
• Track budget costs to ensure projects and events stay within financial constraints
• Work with the marketing department as a liaison to communicate, traffic, and monitor design elements for the Customer/Partner Services department.
• Provide support to the Vice President, Customer and Partner Services

• Create presentations, manage calendars, and assist with scheduling and planning department meetings.
• Assist with coordinating design, print production, and welcome banners/posters
• Maintain knowledge of Visit Detroit brand standards
• Maintain and execute the VIP welcome program. Includes management of the VIP Utility Cart maintenance and calendar of reservations.
• Managed and implemented a distribution plan for welcome banner/poster placement for city-wide and/or high-profile events.
• Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders.

OTHER CONTRIBUTIONS:

• Provide assistance and support as needed
• Completes required reports, records, and related documents accurately and promptly
• Completes special project assignments
• Prepare, process, and submit financial documents for vendor payment
• Coordinate meetings and luncheons
• Professionally represent Visit Detroit at industry and association meetings

REQUIRED KNOWLEDGE, SKILLS, AND COMPETENCIES:

• Strong organizational skills and customer service acumen.
• Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language.
• Skilled in organizing, prioritizing, and analyzing multiple assignments simultaneously.
• Ability to think and manage creatively in a fast-paced work environment.
• Ability to develop and maintain effective working relationships with supervisors, peers, colleagues, and external stakeholders.
• Maintains a positive and professional work attitude, appearance, and behavior even in the most demanding situation.
• Ability to work effectively in both remote and in-person work environment; proficient using video conferencing software and other remote work tools.
• Proficient in using personal computer software and applications including Microsoft Word, Excel, Outlook, and PowerPoint.
• Available weekends and outside of normal work hours for assignments and travel, as needed.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Office work involves extended periods of sitting or working at a desk, utilizing repetitive typing motions on a computer or laptop, and reading text on a video display monitor.

• Ability to perform extensive standing and/or walking for work-related assignments and events.
• Ability to lift push, and or carry up to 40lbs. occasionally

Visit Detroit is an Equal Opportunity Employer:

We respect and seek individuals of a diverse background and do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Please ensure to regularly check your email spam folder for any communication from Visit Detroit to avoid missing important updates regarding your application status.

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract. I understand that my employment is at-will and that either you or I can terminate my employment at any time, for any reason. No oral or written contractual commitments have been made concerning my employment.