Case Manager (Title III B Program, Senior Services)

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a full-time Title III B Program, Senior Services Case Manager to join our Team at Southeast! 

SALARY: The average starting salary for this position will fall in the range of $42,000 to $47,000 annually. Where candidates fall in this range will be based on skill and experience level. 

ESSENTIAL JOB FUNCTIONS:

• Conducts thorough assessment of clients. Evaluates problem and service needs
• Develops a written client service plan specifying goals to be achieved and services to be pursued.
• Supplements service plans to meet client needs.
• Provides, as appropriate, supportive help, advocacy and case management to individuals and families in coping with environment and interpersonal relationship issues.
• Works collaboratively with community resources. Develops a knowledge of resources and helps clients to utilize them.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Reassess and monitors client situation and adequacy of service plan.
• Collaborates and participates with other program staff in the planning and implementation of service plans.
• Subsequent to consultation with supervisor, handles emergency and crisis situations within target population.
• With supervisory approval, authorizes limited amounts of financial assistance to own clients.
• May work with community groups.
• Works effectively with diverse staff and service population.
• Provides specific information about appropriate community resources that meet the immediate expressed need.
• Provides assistance to older person, persons with disabilities, or their caregivers to identify their needs and to place them in contact with appropriate community resources or service providers.
• Conducts formal and informal assessments of client, identifying problem areas, service needs, and capacity of the individual beyond the presenting problem followed by guidance and decision support.
• Conducts follow up activities with clients and/or agency(ies) to determine whether services have been received and the identified needs met following the formal referral.
• Assists clients in filling out applications, obtaining authorizations and follow ups with clients to ensure that services are accessed.
• Conducts one-on-one and group outreach for the purpose of identifying potential clients and encouraging use of the agency’s services and benefits.
• Maintains competencies in working with diverse populations to successfully engage clients in assessments, care planning, and referral and linkage.
• Completes documentation/data entry on services rendered, attempted contacts, staffings, supervision, etc. in EHR, health population platforms, and/or funder required data bases in a timely manner. 
• Completes and/or runs reports specific to populations served to ensure tasks are completed in a timely manner.
  
• Required to work beyond traditional work hours, including late nights and weekends, to meet the needs of the program.

QUALIFICATIONS:

• Bachelor's Degree in Social Work or related field from an accredited college or university, required.
• One year experience in social service provision to older persons preferred.
• Computer competency sufficient to navigate between record keeping systems, required.
• Working knowledge of technology and assistive devices related to caregiving. 
• Strong interpersonal and time management skills.
• Some direct service experience preferred.
• Requires mobility to work with a community based caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups. 
• Working knowledge of the Senior Health Assistance Program (SHAP) and MIPPA standards, the Illinois Department on Aging (IDoA) Adult Protective Services program and resources and programs available for older adults and people with disabilities are preferred.
• Senior Health Insurance Program (SHIP) certification preferred.
• Certification in the delivery of Information and Assistance preferred.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The employee may occasionally lift and/or move up to 50 pounds.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. 

• Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO).
• ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medical
• MFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment.
• Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insurance
• Dental HMO and PPO options through Guardian
• VSP vision insurance with one of the largest networks in the Chicago-land
• Company-paid individual life insurance policy of $100,000, with a wide range of additional, employee-cost
• Company-paid individual Short-Term Disability (STD) and Long-Term Disability (LTD)
• Five Flexible Spending Account (FSA) options ranging from Health to Contribute your pre-tax dollars where you need them the most.
• Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of
• 12 Paid Holidays 
• Starting with 15 days of PTO, maxing at 30 days after 3 years of service.
• Training and Professional Development Plan with E-
• Pet Insurance options for your furry (or non-furry) friends.
• Comprehensive Employee Assistance Program (EAP).
• Free Will preparation services.
• On-staff notary available to
• ALEX, AI-powered assistance that will make your benefit decisions

Salary : $42,000 - $47,000