What are the responsibilities and job description for the Intake Specialist position at Metropolitan Family Services?
If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.
Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!
We are now hiring for a full-time Intake Specialist to join our HQ Intake Floater team!
SALARY:
- The average starting salary for this position will fall in the range of $44,507 and $50,000 annually. Where candidates fall in this range will be based on skill and experience level.
ESSENTIAL JOB FUNCTIONS:
- Provide client-centered, welcoming, responsive, and helpful intake and referral services to individuals and families that result in being connected to appropriate services and/or resources.
- Effectively gather and process pertinent information to provide referrals for services and resources the person may be eligible for work with community resources to expand needed external referrals.
- Effectively triage and de-escalate persons in crisis who are seeking services and/or resources.
- Effectively work with diverse staff and service population.
- Other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES:
- Good computer skills and ability and willingness to learn a variety of applications. Proficiency with Microsoft Office programs.
- Must be detailed oriented with good organizational skills.
- Excellent communication skills (verbal and written).
- Excellent interpersonal skills.
- Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
- Demonstrated courtesy, patience, and good judgment under pressure.
- Ability to work effectively with diverse individuals and groups.
QUALIFICATIONS:
-
High School with a 3 years of human service experience (qualified human service experience includes provision of direct service to a client to improve quality of life, examples may include case management, advocacy for client needs, helping client meet basic needs, coordinating care, assessment of needs, crisis intervention).
- Ability to complete required 40-hour domestic violence training.
- An associate’s degree in a relevant field and 1 years of human service experience preferred.
ADDITIONAL REQUIREMENTS:
- Satisfactorily pass all relevant screening and criminal background checks.
TRANSPORTATION/TRANSPORTATION REQUIREMENTS:
- Driving not required.
PHYSICAL DEMANDS:
- While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee will lift and/or move with capability of at least 50 pounds.
Metropolitan Family Services puts our people first with a top-of-the-line benefits package.
- Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO)
- ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medical services.
- MFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment.
- Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insurance necessary.
- Dental HMO and PPO options through Guardian Dental.
- VSP vision insurance with one of the largest networks in the Chicago-land area.
- Company-paid individual life insurance policy of $100,000, with a wide range of additional, employee-cost options.
- Company-paid individual Short-Term Disability (STD) and Long-Term Disability (LTD) insurance.
- Five Flexible Spending Account (FSA) options ranging from Health to Contribute your pre-tax dollars where you need them the most.
- Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of eligibility.
- 12 paid Holidays.
- Starting with 15 days of PTO, maxing at 30 days after 3 years of service.
- Training and Professional Development Plan with E-Learning.
- Pet Insurance options for your furry (or non-furry) friends.
- Comprehensive Employee Assistance Program (EAP).
- Free Will preparation services.
- On-staff notary available to employees.
- ALEX, AI-powered assistance that will make your benefit decisions seamless.
MORE ABOUT US:
Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.
Salary : $44,507 - $50,000
