Senior Resident Service Coordinator

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are hiring for Full-time Senior Resident Service Coordinators to join our Calumet team for the Central Region and South Region of the CHA Senior Buildings!

We have openings at multiple locations:

• Judge Green Apartments 
• Las Americas Apartments (bilingual in English and Spanish needed)
• Albany Terrace Apartments (bilingual in English and Spanish needed)

ESSENTIAL JOB FUNCTIONS: 

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Completion of assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organizing and coordinating recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conducts well-being checks as needed.
• Handles emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorizes limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties as assigned by supervisor.
• Works effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Knowledgeable with the service needs of the senior population.
• Highly organized. Knowledge of Excel to track submission of documentation.
• Required to work a rotating weekend/ evening schedule per year that includes a Saturday and at least one late night.
• Required to plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Complete 4 professional development trainings and 2 REIJ Trainings per year.

QUALIFICATIONS:

• At least one year of experience in a related field or senior populations.
• High school diploma or GED required. Bachelor’s degree in social work or related field from an accredited college or university preferred.
• Bi-lingual (Spanish) required for some sites
• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face-paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

TRAVEL/MOBILITY REQUIREMENTS:
Driving not required 

TRAVEL BETWEEN SITES:
Yes

METROPOLITAN FAMILY SERVICES VALUES AND EXPECTED BEHAVIORS:
 

• Client Centered/Mission Driven
• Adaptable
• Goal Oriented/Solution Focused
• Self-Reflective and Receptive to Feedback
• Collaborative
• Positive Demeanor
• Trustworthy/Accountable

PHYSICAL DEMANDS:

While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
 

The employee may occasionally lift and/or move up to 25 pounds.

 This job description is not designed to cover nor contain a comprehensive, exhaustive listing of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here.

Metropolitan Family Services reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary, at any time, with or without notice to employees.

SALARY:

• The average starting salary for this position will fall in the range of $47,900 to $53,000 annually. Where candidates fall in this range will be based on skill and experience level. 

Metropolitan Family Services puts our people first with a top-of-the-line benefits package.

• Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO)
• ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medical services.
• MFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment.
• Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insurance necessary.
• Dental HMO and PPO options through Guardian Dental.
• VSP vision insurance with one of the largest networks in the Chicago-land area.
• Company-paid individual life insurance policy of $100,000, with a wide range of additional, employee-cost options.
• Company-paid individual Short Term Disability (STD) and Long-Term Disability (LTD) insurance.
• Five Flexible Spending Account (FSA) options ranging from Health to Transit. Contribute your pre-tax dollars where you need them the most.
• Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of eligibility.
• 12 paid Holidays.
• Starting with 15 days of PTO, maxing at 30 days after 3 years of service.
• Training and Professional Development Plan with E- Learning.
• Pet Insurance options for your furry (or non-furry) friends.
• Comprehensive Employee Assistance Program (EAP).
• Free Will preparation services.
• On-staff notary available to employees.

Salary : $47,900 - $53,000