Workforce Associate

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services (MFS) has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are now hiring for a Full-time Workforce Associate to join our Team! 

*4-day work week, with flexibility on the day off*

ESSENTIAL JOB FUNCTIONS: 

• Processes workforce job seekers applications in specific databases including ECM and assists with data entry into RedCap, Salesforce, Illinois Worknet, and other funder provided databases.
• Receives workforce participants and job seekers, assists job seekers by answering routine questions; provides general program and intake information; makes appointments for job seekers; and gives out application forms and updates information into the database/s.
• Informs job seekers of workforce services; applies knowledge of programs; explains standard forms; checks forms for completeness and correctness; processes, files and codes forms.
• Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
• Communicates with job seekers to provide information about and to make referrals to other organizations in the community. Makes referrals to various other programs and agencies using knowledge of types of services available; works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
• Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance; schedules, administers and scores performance and other tests.
• Facilitate job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
• Assists program staff with outreach and recruitment.
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or equivalent education required.
• Bilingual in Spanish and English required.
• At least three (3) years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach), preferred.  
• Experience in public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions, preferred.
• Good computer skills and ability and willingness to learn a variety of applications.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The employee may occasionally lift and/or move up to 50 pounds.

SALARY: 

• The average starting salary for this position will fall in the range of $41,000 to $46,000 annually. Where candidates fall in this range will be based on skill and experience level.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. 

• Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO).
• ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medical
• MFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment.
• Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insurance
• Dental HMO and PPO options through Guardian
• VSP vision insurance with one of the largest networks in the Chicago-land
• Company-paid individual life insurance policy of $100,000, with a wide range of additional, employee-cost
• Company-paid individual Short-Term Disability (STD) and Long-Term Disability (LTD)
• Five Flexible Spending Account (FSA) options ranging from Health to Contribute your pre-tax dollars where you need them the most.
• Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of
• 12 Paid Holidays 
• Starting with 15 days of PTO, maxing at 30 days after 3 years of service.
• Training and Professional Development Plan with E-
• Pet Insurance options for your furry (or non-furry) friends.
• Comprehensive Employee Assistance Program (EAP).
• Free Will preparation services.
• On-staff notary available to
• ALEX, AI-powered assistance that will make your benefit decisions

Salary : $41,000 - $46,000