What are the responsibilities and job description for the Information Systems Applications Analyst 2 - Cityworks Application Support position at Metropolitan Government of Nashville & Davidson...?
Position Description
This position is for a Cityworks application support analyst, and other related system integrations within the ITS Department and Enterprise Applications division.
The men and women in Metro’s Information Technology Services (ITS) department work 24-7 to ensure optimum communications both within Metro and between Metro and the general public. Multiple IT teams work to ensure information safety and efficient and effective business transactions.
ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays.
***A Resume must be attached to the application in order to be considered.***
Typical Duties
- Provide primary application support for Cityworks PLL, Cityworks AMS, ePermits and Land Management which are being used by a variety of general government departments with over 1000 internal users.
- Perform application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications, utilizing SQL for research and data verification.
- Perform application configuration based on user request with constantly changing priorities.
- Report or form creation/modification in Cityworks and associated systems using Crystal Reports and SQL queries.
- Perform business analysis activities for enterprise-wide projects such as: project plan input, deliverable definition and tracking, status reporting, conducting user level meetings and training.
- Coordinate and communicate with users and other team members including process owners, users, departments, ITS technical team, and consultants.
- Perform data extracts and updates from SQL based on user request and/or public request.
Minimum Qualifications
Any combination of education and experience that would prepare the incumbent to perform the duties of the position at the appropriate level. Employees would typically have 3 (three) years of experience in IT systems support, IT customer support, Crystal reports, and SQL query writing. Including 6 (six) months experience in Cityworks PLL and Cityworks AMS system configuration and user support.
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
- Experience with SQL Server Management Studio (SSMS)
- Experience writing SQL queries to update or extract data from a SQL database
- Experience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion
- Experience coordinating and managing IT projects and end-user training
- Experience with Microsoft Office Suite
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
