Description

We're looking for positive, friendly, hospitality-oriented, hardworking individuals to join our team! 

Our Managers are charged with ensuring their restaurants are operating at the highest level and that standards never slip!

As the Manager, your focus is improving internal operations to solidify and optimize performance.

At Metropolitan Hospitality Group, we take pride in living our mission statement each day—

IT STARTS WITH ME | It starts with each one of us, every day.

IT TAKES A TEAM | Our teams are the heart of our company, and we are committed to each other’s growth and development.

WE HONOR OUR GUESTS | We strive to create warm, thoughtful, memorable experiences for our guests.

Key responsibilities include:

• Coaching and developing team members.
• Managing the guest experience to ensure that it always exceeds expectations.
• Overseeing the quality of our food and beverages.
• Supervising the overall restaurant flow and experience on a shift-by-shift basis.

What we offer

• Competitive pay – based on experience and ability
• Performance-based raises and promotions
• Comprehensive Benefits Package 
• Paid Leave 
• Continuing culinary education support/R & D reimbursement
• Internal educational programs and training

What you will do:

• Represent our Mission and Way to promote a respectful, positive, and professional work environment.
  • Lead by example, creating a positive environment focused on enlightened hospitality and integrity.
  • Create community with team members and promote a professional and positive work environment.
• Shift Execution:
  • Perform opening, swing, and closing shift duties.
  • Manage daily operations, including cleanliness, organization, revenue opportunities, and staffing. 
  • Exercise discretion and independent judgment in facilitating zone management. 
  • Quickly and accurately identify critical information and make judgments following the philosophies, standards, and practices of MHG.
• Guest Relations Management:
  • Lead by example, providing exceptional guest service and hospitality, setting the standard for all team members.
  • Manage guest relations and guest recovery.
  • Build a sense of shared ownership with guests by actively engaging guests and building relationships.
  • Monitor staff performance and hold them accountable, ensuring guests’ experiences always exceed expectations. 
• Personnel Management:
  • Create a warm, professional, positive environment where team members can thrive.
  • Treat all team members equally with respect, ensuring that your coaching and feedback are done fairly and consistently.
  • Praise team members for excellent work.
  • Supervise and guide team members during shifts to ensure standards are always met.
  • Make hiring and termination recommendations to the General Manager. 
  • Participate in ongoing education for team members, including leading shift meetings, holding seminars, and participating in team-wide educational opportunities.
  • Take point during shifts to ensure that training is thoughtfully executed and as outlined.
• Operational Execution:
  • Responsible for the quality of food, beverage, and service served, ensuring that all standards are met.
  • Manage supplies deliveries and organization of restaurant.
  • Ensure restaurants and bars comply with all safety and sanitation regulations.
  • Performs line checks
  • Walk-thru’s to identify opportunities – we are never satisfied; there is always room to grow.
  • Accurately execute MHG initiatives and policies to improve quality, service, and operations.
• Work a minimum of 5 days a week, including nights/weekends/holidays as needed (depending on the restaurant's needs, vacation coverage, and special events).

Who you are:

• You are a thoughtful, positive person of integrity.
• You have at least 1 year of experience in a high volume ($3-$5 million) casual/upscale restaurant (strongly preferred).
• You possess excellent service skills and an eye for detail. 
• You are a people person with a demonstrated ability to build relationships.
• You are gritty. You challenge yourself. You look for solutions.
• You are proficient in Microsoft Word, Excel, POSi, Food Co., etc.

Salary : $65,000 - $75,000