Billings & Collection Team Lead

Overview

Essential Functions:

• Oversee an administrative support unit involved in specialized clerical work.
• Schedule administrative assignments and review work of unit.
• Train and/or coach admin support employees in office requirements.
• May serve as lead worker or acknowledged expert who resolves most difficult problems.
• Perform complex clerical work.
• Compose and/or type correspondence.
• Perform difficult public contact work for the unit.
• Maintain records.
• Gather and organize information for preparation of technical reports.
• Update computer records by entering data.
• Operate/utilize, computer based, specialized, related departmental software applications and/or external resources that support the administrative support unit.
• Serve as a resource to contracted vendors that support the daily work of the unit.
• Could be responsible for conducting activities including batch processing.
• Cataloging and data retention maintenance.
• Produce and/or analyze complex reports from spreadsheets and special application software.
• May requisition office supplies.
• Perform cataloging and data retention maintenance by occasionally assembling commercial storage shelving components, storage containers, and accessories used in storage facilities and/or stock rooms.
• May preserve and restore fragile archival documents of significance.
• May ship records for storage and retrieve records from various remote locations.
  
  

Additional Responsibilities

• Perform related work as required or as delegated by supervisor.
  
  

Responsibilities

Qualifications

Training And Experience

• Graduation from high school or equivalent.
• Four ( 4) years of progressively responsible admin support/office experience in related area.
  
  

Desirable Knowledge, Skills And Abilities

• Thorough knowledge of appropriate admin support methods, office practices, modern office equipment and filing systems.
• Working knowledge of department function.
• Working knowledge of job related software applications.
• Working knowledge of word processing, spreadsheet and specialized software.
• Working knowledge of microfilm and duplication systems.
• Considerable skill in performing office operations.
• Considerable ability to operate a variety of office equipment.
• Considerable ability to form effective working relationships with the public under difficult circumstances.
• Considerable ability to oversee the work of others.
• Ability to keep complex records and prepare detailed reports.
  
  

Special Requirements

Must possess a valid driver's license issued by the state in which the employee resides.

Pursuant to MSD's "Substance Abuse Policy and Procedures," this position has been designated as non-safety sensitive and candidate must pass a Non-D.O.T. Drug Test for this position. Employees occupying this position are not subject to Federal (D.O.T.) Drug and Alcohol Testing Regulations.

Employees of MSD must have a meets expectation on their most recent performance evaluation.