What are the responsibilities and job description for the Metropolitan Transportation Authority (MTA) is hiring: Dedicated Announcer (HOUR position at Metropolitan Transportation Authority (MTA)?
Description
Title : Dedicated Announcer (HOURLY) - Conductors
First Date of Posting : 11 / 7 / 2024
Last Date of Filing : 2 / 7 / 2025
Authority : TA
Department : Subways
Division / Unit : Service Delivery / Customer Communication
Reports to : Dedicated Announcers Supervisors
Location : Various Subdivision “B” Towers
Hours of Work : Various Tours
Dedicated Announcers provide status updates regarding service disruptions to Subway riders. They provide rerouted service information by utilizing their knowledge of the system. They gather real-time incident-related information from their peers in the Rail Control Center and process it into an organized, understandable format. They then translate that information to the riding public as needed. The key objective of the Dedicated Announcers Program is to provide customers with timely information essential to their travel.
Compensation
Salaries will remain the same.
Responsibilities
In addition to making knowledgeable and service-oriented announcements in response to a substantial number of incidents daily, Dedicated Announcers are also expected to perform the following tasks between announcements :
- Continuously monitor train movement along the board to detect announcement-worthy conditions, such as inconsistent headways, and provide a checks-and-balances accountability measure for Console Train Dispatchers.
- Prepare “Announcement Scripts” for upcoming planned service disruptions (e.g., General Orders) in coordination with the General Orders (GO) team.
Education and Experience
ELIGIBILITY : NYCT Conductors with six months of service are eligible to apply.
Desired Skills
Selection Method
Based on evaluation of education, skills, experience, and interview.
All appointments, except for Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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