Associate Transit Customer Service Specialist I / II

Description

Job Information
Title: Associate Transit Customer Service Specialist I and II - Paratransit
Authority: TA/OA
Department: Paratransit
Division/Unit: Contracts Management
Reports To: Mgr. Paratransit Contracts Mgmt.
Work Location: 33-00 Northern Blvd., Long Island City, NY
Hours of Work: As required

Contract Management /Paratransit Taxi Reimbursement Unit
The candidate will research trips in the Adept Scheduling system to verify taxi authorizations; enter authorized taxi trips into the Taxi Reimbursements Database. The incumbent assists customers with taxi reimbursement inquiries and processes adjusted taxi reimbursement requests. The incumbent will verify that Taxi Reimbursement checks were issued through the BSC Portal.

The incumbent will assist with Livonia record retention, i.e., the receiving, handling, coordinating, and manifesting of trips tickets and manifests. Prepare and submit weekly reports to the Business Service Center. Address customer inquiries related to Taxi Reimbursement in a timely and professional manner using specialized software. Assist the department manager with executive correspondence and administrative duties.

Compensation

Associate Transit Customer Service Specialist Level 1 TWU (OA) $64,104 - $82,824
Associate Transit Customer Service Specialist Level 2 TWU (OA) $72,164 - $93,600

Associate Transit Customer Service Specialist Level 1 DC37 (TA) $64,889-83,839
Associate Transit Customer Service Specialist Level 2 DC37 (TA) $85,223-106,184
Associate Transit Customer Service Specialist 2 - OP DC37 (TA) $72,132-93,562

NOTE: TA employees must be permanent in the Associate Transit Customer Service Specialist title in order to be considered or be reachable on the Associate Transit Customer Service Specialist Series civil service list when established.

Education & Experience
A baccalaureate degree from an accredited college and two (2) years of satisfactory, full-time experience in a customer service or public information capacity; or
An associate degree from an accredited college and three (3) years of satisfactory, full-time experience in a customer service or public information capacity; or
A four (4) year high school diploma or its educational equivalent and four (4) years of satisfactory, full-time experience in a customer service or public information capacity; or
Education and/or related experience equivalent to 1,2 or 3 above

Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.