Manager - Continuous Improvement

This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.                     

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

This position will assist in the functional areas of the Continuous Improvement Department to optimize the organization’s data, ensuring the control, integrity, and accessibility of data and documents.

Responsibilities:

• Develop collaborative working relationships with data users throughout the organization, providing hands-on support and guidance in data analysis and process improvements Design, maintain, and improve dashboards and reports to provide insights into operational performance, monitor KPIs, and track progress against goals.
• Collaborate with senior leadership to identify opportunities to improve Metro-North’s operations, ensuring best practices are in place.
• Drive solution-oriented conversations that encourage continuous improvement, while ensuring concerns are heard, considered, and addressed.
• Manage projects, coordinating communication and tasks as needed to meet project requirements, providing regular updates on potential risks.
• Document processes including development and publication of Standard Operating Procedures internally and for external customers, where appropriate.
• Evaluate organizational capabilities, escalating any issues or concerns that may interfere with meeting required outcomes.
• Communicate regularly and effectively to ensure alignment on information, direction, and emerging considerations.
• Other duties as assigned.

Required Qualifications:

Required Knowledge/Skills/Abilities:

• Excellent interpersonal skills and demonstrated ability to communicate with various internal and external stakeholders at all levels.
• Knowledge of conducting successful change management in organizations.
• Results-oriented, accountable performer with a strong customer focus.
• Must maintain a high standard of integrity, absolute confidentiality, and a high degree of professionalism at all times.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict, and build and manage relationships.
• Excellent organizational skills, capable of handling several projects at once with little or no supervision while properly prioritizing.
• Ability to handle diverse and conflicting responsibilities in a timely manner.
• Inspirational and motivational leader with excellent listening skills and ability to coach others.
• Strong written and verbal communication skills with the ability to present information to all levels within the organization.
• Must be able to function effectively under changing and multiple priorities.
• Proficiency with Microsoft applications, specifically Power BI, PowerPoint, Word, and Excel, or equivalent alternatives.
• Must be able to function effectively under changing and multiple priorities.

The Following is/are preferred:

• Knowledge of Metro-North operations and organization, policies, and procedures preferred.

Required Education and Experience:

• Bachelor’s Degree in Business Administration/Management, Transportation, Finance, Statistics, or related field.  Demonstrated equivalent experience, education, and/or technical credentials to include four (4) additional years of related experience may be considered in place of degree.
• Minimum of three (3) years of increasingly responsible experience in data analysis preferably in a transportation environment.
• Minimum of two (2) years of experience managing projects or managing staff or a diverse workforce.

The following is/are preferred, but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:

• Master’s Degree in Business Administration or related field.
• Operational performance management in a transportation environment.

Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.