What are the responsibilities and job description for the Pass Program Specialist position at Metropolitan Transportation Authority?
Description
Position at MTA Headquarters
JOB TITLE : Pass Program Specialist
SALARY RANGE : $72,000-$85,000
DEPT / DIV : Office of Security, MTA HQ
HAY POINTS : 393
SUPERVISOR : Pass Program Manager
LOCATION : 149 Pierrepont Street, Brooklyn, NY 11201 & other locations across MTA service region
SUMMARY
Responsible for protecting and safeguarding Authority revenue, property, and personnel by ensuring that MTA's 100,000 passholders (employees, interns, retirees, contractors, and visitors) are properly credentialed. Directly handle information processing, data entry, digital data capture, issuance, return and inventory of passes. Work is performed at various MTA locations, as well as other properties and / or construction / staging areas as needed, in a mobile identification vehicle, temporary self-mobilized temporary workstation, or an office environment. This position requires the ability to work rotating and non-traditional hours (evenings, overnight, weekends, holidays, etc.), and mandatory overtime may be required. This position will also assist with various security operations initiatives, other projects, and security initiatives delegated by the Pass Program Manager.
RESPONSIBILITIES
- Provide excellent and efficient customer service by effectively communicating information, interpreting, and applying agency policies and procedures to MTA passholders, Project Managers, affiliate personnel, etc. Handle a heavy volume of customer inquiries while working under pressure and time constraints.
- Examine and verify US government and other forms of identification presented to validate presenters' identity.
- Review and process applications for new, replacement, and returned passes using MTA's security system / applications.
- Enter and retrieve information from various electronic databases quickly and accurately.
- Provide research support by researching information, analyzing, and reviewing documents. Explain findings to stakeholders, such as senior management, MTA department heads, other internal liaisons, and passholders.
- Produce MTA passes (MTA One Pass, Federal Railroad Association (FRA) Pass, Certificate of Fitness (COF), Parking Passes, Blue light, etc.) for MTA's 100,000 passholders. Operate the MTA systems, digital camera, printer, and other related equipment to produce the passes.
- Assist with configuring security access for access control credentials and assist with the configuration of security access zones and areas within LENEL badging system.
- Arrange distribution of passes on approved applications.
- Responsible for collecting and safeguarding pass replacement pass fees.
- Operate MTA vehicles throughout MTA region to provide supplemental support to other pass office sites and other locations.
- Safeguard sensitive information disclosed as part of the job function in accordance with MTA All Agency Security Sensitive Information guidelines.
- Troubleshoot technical issues with passes by testing against system hardware. If unable to resolve, will escalate technical issues reported by MTA passholders to respective MTA security department or MTA's IT department.
- Perform general administrative tasks and other duties as assigned by Pass Program Management
KNOWLEDGE, SKILLS, & ABILITIES
EDUCATION & EXPERIENCE
PREFERRED :
GENERAL :
OTHER INFORMATION :
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Salary : $72,000 - $85,000
