Transit Customer Service Specialist I-II/Associate Transit Customer Service Specialist I-II

Description

Job Information:

Title & Requisition Number: Transit Customer Service Specialist I-II/Associate Transit Customer Service Specialist I-II (Represented) (Requisition #: 4789)

First Date of Posting: 12/7/2023

Last Date of Filing: 12/12/2023

Authority: TA

Department: Subways

Division/Unit: Operations Support

Reports To: Manager, Administration

Location: 130 Livingston Street

Hours of work: 8:00AM – 4:00PM

*This position is represented by the DC37 Union*

This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program. This position is open to qualified persons who are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Compensation:

Transit Customer Service Specialist I (TA): $46,271 - $60,382

Transit Customer Service Specialist II (TA): $56,852 - $69,791 (New Hire Rate: $49,433)

Associate Transit Customer Service Specialist I (TA): $62,999 - $81,397

Associate Transit Customer Service Specialist II (TA): $82,741 - $103,091

Responsibilities:

This position is required to support our Document Imaging (Scanning) and Legal Liaison Units. The employees will be responsible for supervising staff, communicate with our internal customers, and look for ways to improve the processes. Some of the duties are:

The Document Imaging Center electronically maintains all employee records for the Dept. of Subways, furnishes and disseminates copies of employee records as requested by Labor Relations, Legal Liaison, Law Dept., and Human Resources. This unit is also responsible for the preparation of files for new employees and the transfer of employee files. The Legal Liaison Unit is responsible for the processing of torts cases requests from the Law Dept. and responds to requests for information from the NYPD, as well as provide information in response to Freedom of Information Law requests, subpoenas and non-related tort case information from the Law Dept. This unit maintains paper supervisor logs. It coordinates with the Law Dept., District Offices and the Command Center for an employee's appearance and attendance at hearings. LLU also coordinates with the units to ensure payment for employee appearances. Both units handle the preparation of manifests: forwarding and retrieving records from storage retention as well as maintaining data within multiple databases.

Education and Experience:

Transit Customer Service Specialist I & Transit Customer Service Specialist II:

• A baccalaureate degree from an accredited college or university; or
• An associate degree from an accredited college or university and one year of satisfactory, full-time experience in a customer service or public information capacity; or
• A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience in a customer service or public information capacity; or
• Education and/or experience equivalent to “1”, “2” or “3” above.

Associate Transit Customer Service Specialist I & Associate Transit Customer Service Specialist II:

• A baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in a customer service or public information capacity; or
• An associate degree from an accredited college or university and three years of satisfactory, full-time experience in a customer service or public information capacity; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in a customer service or public information capacity; or
• Education and/or experience equivalent to “1” “2” or “3” above.

Desired Skills:

• Organized and detail oriented, with ability to move projects and initiatives forward.
• The ability to work independently and to effectively prioritize tasks.
• Must have excellent work and attendance records.
• Must have excellent interpersonal, customer service and communication skills.
• Must be able to work with an electronic filing system. (generate and review reports)
• Must be able to work with Microsoft Office Suite. (Excel, Word, Access and Outlook)
• Must have ability to work with confidential information.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.