What are the responsibilities and job description for the Assistant Director of Transportation position at Metropolitan Tulsa Transit Authority?
JOB SUMMARY: Assist the Director of Transportation with performing administrative and supervisory duties as needed to plan, organize, and coordinate the day-to-day delivery of transportation services, including planning and support staff that is assigned. This position oversees all transit scheduling tasks, development of passenger timetables, operators’ work assignments and management of bus stops. Position plans the short- and long-range transit planning projects and public engagement efforts. This position requires a high degree of initiative and leadership.
PLANNING ESSENTIAL FUNCTIONS:
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Oversees the transit scheduling process, including preparation of documents for service operations including, but not limited to, fixed route, deviated fixed route, and demand response services including:
- Utilize transportation scheduling software (OPTIBUS) for the technical development of operating schedules and service development.
- Oversee the Bus Stop management – adding, deleting, making sure scheduling software is up to date with correct information.
- The route development process. This includes defining trips made, connection or transfer points, departure, and intermediate points and arrival times, setting running times, and proper headways.
- Recommends schedule adjustments in accordance with actual running time patterns, passenger loads, planned service levels and span of service, and the availability of equipment.
- Assist with run assignments for drivers utilizing scheduling software and the documents for Operators’ service change bids, including special event, emergency and detour route service.
- Ensure all operational data exported to internal and external stakeholders is accurate and timely.
- Review of schedule and maps in the public guidebook.
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Responsible for the short- and long-range transit planning and other special projects. This includes, but is not limited to:
- Oversee developing service modifications for service cuts or enhancements as they relate to the efficiency of the overall route system.
- Oversee the preparation of passenger surveys designed to monitor the fixed route service.
- Analyze ridership and running time data to monitor routes for performance and on time performance, using MTTA’s AVAIL Technologies software (CAD/AVL provider)
- Utilize cloud-based, transit planning & mapping software for census data collection and visualize and draft route edits.
- Prepare and assist with data for downstream technology systems (such as passenger on/off’s, Automated Vehicle Location, or fare collection data) as needed for analysis.
- Oversee and manage the data for NTD reporting. Responsible for the S-10 report.
- Serve as the liaison to accept suggestions and recommendations from customers and staff.
Work closely with IT to update and maintain various datasets used in transit planning, scheduling and transportation. Oversee passenger shelter, benches, and bus stop analysis.
- Attend, manage the public engagement public meetings, outreach events, public speaking and engaging with the public, as needed. Document outreach, notable public feedback, in the Service Equity Analysist report. Coordinate with Marketing team on outreach events.
- Comply with all state and federal regulatory agencies in planning and providing transportation.
- Review all run bid sheets for accuracy and appropriateness prior to posting.
- Must report to work on a regular and timely basis.
- Performs other incidental duties as may be assigned.
- Ability to maintain high degree of patience and tolerance in the development and utilization of statistical information.
- Ability to exercise sound judgment within established guidelines.
TRANSPORTATION ESSENTIAL FUNCTIONS:
- Assist with the operation of the Transportation Department. Responsible for ensuring the transit system runs efficiently, safely, on time, and adheres to departmental budget and other performance targets including:
- Set the tone and be a role model for a positive organizational image and be an agent for change and process improvement; provide supervision, guidance and direction to assigned personnel.
- Manage the direction and priorities for the day-to-day operations with a goal of providing safe, reliable, customer focused, and efficient bus service.
- Assists with "opening" and "closing" supervisor duties when needed.
- Oversee the accuracy of records such as (but not limited to): time sheets, overtime controls, route/service performance, attendance.
- Enforce policies and procedures related to service operations, communicates policies and procedures to all operation personnel, and administers policy and procedures consistently and effectively. Responsible for operations disciplinary actions to ensure that they are justified, completed thoroughly and free of errors.
- Responsible for monitoring, counseling, and team building to encourage outstanding customer relations and achieve operational performance goals (e.g., on-time performance, employee retention) as established.
- Oversee the preparing and updating all attendance, discipline, and other required reports through computer input.
- Manage and oversee employee development through performance evaluation, counseling, and merit reviews.
- Prepare, oversee and review daily and monthly reports.
- Responsible for performing duties in accordance with company policies and within the boundaries of the labor contract.
- Ability to tabulate and analyze performance and financial data, recognize trends, and create and execute a plan of action, when necessary.
- Ability to communicate orally and in writing; must be comfortable in making presentations to the Board of Trustees, employees, and outside groups as assigned.
- Coach, counsel, and/or administer necessary disciplinary action with Transportation management and/or staff in the assigned department.
REQUIREMENTS:
Must have a valid driver’s license (Oklahoma Driver’s license required within 30 days of hire). Oklahoma CDL Driver’s license with Passenger endorsement required within 1 year of hire.
Knowledge – bachelor’s degree required in work related area or extensive knowledge and experience in lieu of degree. Knowledge of statistics and of technical writing. Must possess excellent oral and written communication skills. Must have strong data analysis, organizational and problem-solving skills. Strong Microsoft Excel skills are required as the position analyzes datasets in Excel using sorting, basic formulas, etc. Must be able to develop proficiency with scheduling and planning software (OPTIBUS) and data reporting/collection tools in CAD/AVL software (AVAIL TECHNOLOGIES). Must be able to deal with the public and MetroLink Tulsa employees pleasantly and effectively, both on the telephone and in person. Must be able to assist and compose technical and staff reports. Must have a good driving record, and a good geographic knowledge of the City of Tulsa. Must be able to understand MetroLink Tulsa’s Policies and the Union Contract. Bi-lingual (English and Spanish) fluency desirable.
Mental Effort - Requires ability to handle numerous activities at one time. Must be able to work with limited supervision.
Physical - May be required to lift or push up to 50 lbs. and be able to lift and move office materials and information signage. Must be able to use tools required for information signage. Extensive sitting, standing and walking are all required in the course of a normal workday. Requires the ability to be outdoors for hours at a time. Must be able to get in, get out of, and drive a company automobile. Must be able to board, ride, and deboard all MetroLink Tulsa vehicles.
Audible/Visual Demands - Requires ability to hear telephone and verbal directions given. Visually perform essential functions for satisfactory job performance. Ability to view visual display terminal for extended periods.
Miscellaneous - Must be able to maintain confidential data. Must be willing to work early morning, evenings, and weekends on occasion. Must be proficient at using run cutting and scheduling software. Must be safety conscious and avoid accidents if possible.
The preceding description is intended to describe the general content, identify the essential functions, and set forth the requirements for the job performance. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. EOE/AA and Drug Free.
