What are the responsibilities and job description for the Toll Road Control Room Supervisor position at Metropolitan Washington Airports Authority?
Compensation Grade:
S17
Salary Range:
$66,986.00-$93,781.00
Opening Date:
February 7, 2025
Closing Date:
February 22, 2025
Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.
As the Toll Road Control Room Supervisor, you will ensure the smooth operation of the Dulles Toll Road (DTR) by supervising daily operations and communications for its Control Room and serve as COTR for maintenance service contracts.Toll Road Control Room Supervisor
Serves at the Dulles Toll Road (DTR) Office in McLean, VA.
Directly and through subordinate staff, ensures that the toll collection and operation functions of the DTR Control Room operate effectively 24/7. Serves as COTR for maintenance service contracts. Prepares or reviews Statements of Work, tracks contractor progress, and certifies invoices for payment, and researches other technical requirements. Performs related functions.
GENERAL RESPONSIBILITIES
Ensures complete briefings between incoming and outgoing Control Room Operators (Operators). Coordinates knowledge transfer with other DTR supervisors from debriefing of Toll Collectors and Lead Toll Collectors.
Establishes Control Room goals with the Manager and ensures effective key control on shift.
Uses the DTR Automated Revenue Collections System (ARCS) to monitor the 59 toll lanes.
Maintains awareness of the status of DTR equipment, traffic, and weather conditions and ensures that the ARCS remains operational. Investigates ARCS issues and performs or seeks assistance for remedial actions.
Responds to or sends responders to any activity needing resources along the DTR.
Assists Operators with recording toll booth openings, closings, and shift changes, as well as running End of Tour Reports.
Completes accident/incident reports and notifies Safety Service Patrol/Washington Dulles International Airport (IAD) Police of situations warranting investigation.
Serves as point of contact for the DTR handheld and desktop radios and scanners. Maintains the radios’ operability by making test calls and obtaining replacements for malfunctioning radios.
Approves and coordinates Lane Closure Requests. Inputs closures into the ARCS and distributes information to all involved parties at the DTR.
Performs as Operator in case of staff shortages or emergencies.
Acts as an expert on the ARCS and the contract for the Toll Collectors.
Performs operator maintenance on the ARCS, multi-channel radios, telephones, computers, and other Control Room equipment. Documents equipment malfunctions and coordinates repairs and maintenance with technicians and maintenance staff. Ensures effective key control during shift.
Serves as Contracting Officer’s Technical Representative (COTR) on assigned maintenance service contracts. Prepares or reviews Statements of Work, tracks contractor progress, certifies invoices for payment, and researches other technical requirements.
Prepares for and develops maintenance service contracts and decision support information for outsourcing feasibility evaluations and specific contracts, including pricing structure and costs, quality assurance, timing, etc.
Coordinates solicitation and contract documents for comment; reviews and addresses comments and comments and modifies solicitation and contract documents; serves as evaluation committee chair for assigned contracts.
Develops proposed budgets for contracts; prepares and manages technical aspects and pricing structure of contracts. Tracks status of funds against annual budget and contracting authority and reconciles data with accounting and budget departments quarterly.
Advises the Manager on the Control Room’s budget for inclusion in the Departmental budget and proposals for Control Room equipment.
Develops and maintains logs, spreadsheets, and dashboards for Control Room activities such as call-ins, work zone permits, incident reports, and accidents.
Performs other duties as assigned.
QUALIFICATIONS
Three years of progressively responsible experience in a control room setting/operation including prioritizing work within clear guidelines in a busy environment.
Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
Ability to monitor contracted services and serve as a COTR.
Ability to perform Control Room operations using VDOT policies and procedures regarding lane or road closures.
Ability to develop and implement Control Room operations policies and procedures.
Knowledge of and ability to apply generally accepted communication procedures and radio terminology to effectively monitor the toll booths and lanes and coordinate responses with other units as necessary.
Ability to communicate complex, urgent, and technical information with others and make decisions in an emergency.
Ability to perform detailed analyses of data and information and make recommendations for an immediate solution.
Ability to speak and write effectively.
Ability to use a computer and modern office suite software, with emphasis on specialized systems/software for control room operations and safety management.
EDUCATION
A high school diploma or a Certificate of General Educational Development (GED).
PREFERRED QUALIFICATIONS
Experience in traffic management and toll road operations.
Experience in a high-volume communications center.
CERTIFICATIONS AND LICENSES REQUIRED
A state driver’s license in good standing.
NECESSARY SPECIAL FACTORS
Uses written materials, pictorial displays, visual displays, electronic devices, and hearing to attend to multiple inputs and produce multiple outputs concurrently.
Must complete and maintain COTR training.
Is subject to job pressures during peak periods and emergencies.
Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal.
Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.
A background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.
Salary : $66,986 - $93,781
