What are the responsibilities and job description for the ServiceNow Developer (5768) position at MetroStar?
As {role}, you'll {main responsibility/task} with the goal to make an impact across the federal government. Our {team/division} is responsible for {role within the organization} and you'll {the impact the role will have on the growth of the organization}.
We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you'll do:
- Implement, configure, and provide day-to-day support of ServiceNow, ensuring seamless IT asset management and ITSM operations.
- Train colleagues on effective ServiceNow use, fostering an environment of continuous learning and innovation.
- Integrate program Service Level Agreement reporting into ServiceNow dashboards to enhance visibility and accountability.
- Develop detailed requirements definitions and technical specifications, ensuring smooth data manipulation and maintenance between ServiceNow and other enterprise systems.
- Work with IT managers to generate insightful views and reports, driving actionable business insights.
- Analyze user requirements and current procedures to improve system capabilities, automate workflows, and overcome scheduling limitations.
- Support both on-premises and cloud-hosted enterprise applications while evolving the overall technology and architectural vision.
- Develop and maintain robust technical documentation, participate in solution planning, and contribute to the high-level design and deployment strategy.
- Leverage your experience in Agile/SAFe environments to build and execute a forward-thinking roadmap that aligns with strategic IT and business goals.
What you'll need to succeed:
- The ability to obtain and maintain a Public Trust Level 4 Clearance.
- A Bachelor's degree in IT, Computer Science, or a related field.
- 3 years of experience in ServiceNow ITSM and Service Portal development—including configuring out-of-the-box ITSM solutions, developing Service Catalog modules, and supporting business analysts with platform optimizations.
- Proficiency across all phases of the Application Development Lifecycle.
- Experience implementing, configuring, and supporting the ServiceNow ITSM and IT asset management modules, with a strong grasp of workflows.
- A background in creating request forms, integrating with internal and external systems, and enhancing user interfaces for a customized, engaging user experience.
- Experience as a technical resource on development and O&M engagements at customer sites, with an ability to coordinate with implementation partners, IT managers, internal stakeholders, and developers.
- Excellent verbal and written communication skills, ensuring effective interaction with key customers and service desk teams.
Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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