What are the responsibilities and job description for the Sr. Service Desk Technician (5781) position at MetroStar?
As Sr. Service Desk Technician, you’ll provide Tier 1-3 on-site technical support via Desk side, phone and email for our highly valued government customer. If you want to join a company that values great communication skills, the ability to learn new technology and business applications, we want you to work for MetroStar!
We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you’ll do:
- You will work with the Customer Engagement team members to provide on-site desk and phone helpdesk technical support for Department of State customers.
- You will be responsible for interacting with customers to handle technology related service requests, incidents and problems (phone, desktop, applications, audio/visual, mobile devices and/or network connectivity) within established service levels.
- You will diagnose, examine and/or resolve customer inquiries and incidents and implement an appropriate resolution where possible
- Develop and maintain strong relationships with business partners and internal/external team members
- Identify issues and escalate/manage resolution as required
- Resolve issues escalated from Junior Customer Support Technicians where possible
- You will have to provide guidance or manage individuals such as Junior Customer Support Technicians
What you’ll need to succeed:
- Active Interim or Secret security clearance
- Five years of experience providing helpdesk technical support
- Experience working with Microsoft Windows Operating systems and Microsoft Office applications.
- Ability to learn the use of new software applications on a short time frame.
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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