What are the responsibilities and job description for the Treatment Coordinator position at Metrowest Oral Surgical Associates?
Elite Oral Surgery Practice
We provide exceptional care for patients and first-class service to referring doctors. We seek a compassionate team player to help us grow the practice and serve our community's oral surgery needs.
Previous experience in oral surgery is beneficial but not required.
Role of Treatment Coordinator
The Treatment Coordinator plays a crucial role in delivering outstanding patient care, achieving best clinical outcomes, and meeting patient needs.
Key Responsibilities
- Provide top-notch customer service to patients, referring offices, and team members via phone, in-person, or electronic communication.
- Update and maintain patient insurance information.
- Manage doctor schedules to optimize use of time.
- Collaborate with the clinical team to ensure an excellent patient experience.
- Meet deadlines and prioritize work based on the patient schedule.
- Collect payments from patients efficiently and professionally.
- Understand doctor treatment recommendations and develop treatment plans from diagnosis.
- Effectively communicate treatment options and associated costs to patients.
- Maintain confidentiality of all information in accordance with HIPAA.
- Perform other related duties as assigned.
Education and Experience
- High school diploma or equivalent required.
- One year of customer service experience necessary.
- Medical or dental experience preferred.
Essential Skills and Abilities
- Understanding of dental terminology.
- Friendly, inviting, and professional personality and presence.
- Basic office skills such as typing and filing.
- Strong organizational skills.
- Attention to detail.
- Leadership and problem-solving skills.
- Effective communication skills.
- Ability to work cross-functionally with other team members.
Benefits
- Competitive compensation package.
- Annual merit reviews.
- 401(k) Plan with Company Match.
- Health Savings Account (HSA) with HDHP health plans.
- Basic and Supplemental Life Insurance.
- Spouse and Child Life Insurance.
- Long and Short Term Disability Plans.
- Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays.
