What are the responsibilities and job description for the Field Service Engineer position at Metso Outotec?

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 02 / 28 / 2025

Introduction :

We are seeking a Field Service Engineer to join our Field Service Team at Metso. You will be responsible for troubleshooting and providing Advisory or Supervisory services for the installation, repair, or operation of Metso equipment and systems.

This position is mainly located in Salt Lake City, UT (USA) and will report to the Field Service Manager.

This role may involve up to 70% of travel.

What you'll do :

Installation and commissioning of systems, machinery and associated spare parts and wear material components.
Perform technical evaluations and analyze equipment and machine component failures.
Promote products and services to customers.
Promote the sales of Original Equipment Manufacturer (OEM) spare parts and wears material components.
Support field service technicians and carry out practical mechanical service work within the customer site or repair facilities if required.
Supervise Field Service projects on customer site.
Complete field inspections per global procedures. Escalate questions and analysis to Technical Support and Engineering.
Maintain accurate records, prepare site reports and communicate reliable information to all stakeholders, including your own.
Maintain detailed technical reports, time sheets and expenses after site visits.
Support quotation work by providing scope of work, initial planning and costing information.
Support solution defining Life Cycle Services (LCS) by providing solution details and scope of work.
Promote Technical Support value add and support Technical Support Teams.
Support warranty process and Root Cause Analysis (RCA) where applicable.
Identify equipment in the field at the customer site that is not in our installed base and input data into Customer Relationship Management (CRM) database for future troubleshooting reference.
Other tasks as assigned.

Who you are :

An associate degree in an engineering discipline is beneficial.

Prior field service experience is beneficial.

Ability to complete assigned tasks with minimal supervision.

Preferred to have the ability to work with other people productively, such as Metso colleagues, customers, vendors, and sub-contractors.

Ability to make quick, accurate decisions relative to problem solution and problem liability.

Well organized and able to maintain accurate records and communicate reliable information through detailed technical reports.

Mechanical, electrical and instrumentation knowledge and abilities are required.

Ability to understand the various product applications marketed by Metso.

Ability to read and interpret imperial and metric tape measurers, dial indicators, calipers, micrometers, and engineering and architectural drawings.

Ability to travel frequently with extended durations (1 week to 6 weeks).

Occasional international travel may be required with durations (1 week to 8 weeks).

What's in it for you?

An inspiring purpose - Enabling sustainable modern life. Minerals and Metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.

Compensation and rewards - Global incentive program tied to business and performance targets.

Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in providing a flexible work environment.

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, creative projects, and global opportunities.

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch :

Want to rise above the possible with us? Click 'Apply now' to leave your application.

For additional information, please contact Marie Miller, Talent Acquisition Specialist, via email at Marie.Miller@metso.com .

Did not meet all the requirements? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

This role comes with some physical work requirements that include :

Ability to use all extremities to efficiently operate manual tools, power tools, office and computer equipment.

Ability to work in a variety of environments which may include exposure to extreme heat, humidity, fumes or airborne particles, toxic or caustic chemicals, loud noise, and all-weather conditions.

Climbing of, and working on, stairs, ladders, and scaffolding, occasionally at extreme heights, is required.

The employee must occasionally lift and / or move up to 75 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus and ability to read engineering drawings, meters, and documentation.

Ability to hear audible warning horns.

Must be able to effectively communicate verbally.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com / metsoofficial

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